AAISP BT Incident Reports & Planned Work

Wednesday, May 27, 2009

Broadband Incident Report : ABERCONWY MUX 101 : LOSS OF SERVICE : Reference 13319 : Issue 3 :

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Incident Manager - Automatic Mailer.
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BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

13319

Issue :

Detected Date:

27/05/2009

Detected Time:

04:40

Start Date:

27/05/2009

Start Time:

04:37

Anticipated Clear Date:

27/05/2009

Anticipated Clear Time:

09:00

Incident Headline:

ABERCONWY MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01492

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Incident Manager - Automatic Mailer.
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System Time Stamp: 27/05/2009 07:35

Broadband Incident Report : : ABERCONWY MUX 101 : LOSS OF SERVICE : Reference 13319 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

13319

Issue :

Detected Date:

27/05/2009

Detected Time:

04:40

Start Date:

27/05/2009

Start Time:

04:37

Anticipated Clear Date:

27/05/2009

Anticipated Clear Time:

07:15

Incident Headline:

: ABERCONWY MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update:
SELECT ONE OF THE OPTIONS BELOW
-----------------------------------
An Engineer has been tasked to site.

-----------------------------------
Further updates will be provided as soon as possible.

Dialling Codes Affected:

01492

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Incident Manager - Automatic Mailer.
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System Time Stamp: 27/05/2009 05:24

Broadband Incident Report : : ABERCONWY MUX 101 : LOSS OF SERVICE : Reference 13319 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

13319

Issue :

Detected Date:

27/05/2009

Detected Time:

04:40

Start Date:

27/05/2009

Start Time:

04:37

Anticipated Clear Date:

27/05/2009

Anticipated Clear Time:

06:37

Incident Headline:

: ABERCONWY MUX 101 : LOSS OF SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details:

Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.

Dialling Codes Affected:

01492

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Incident Manager - Automatic Mailer.
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System Time Stamp: 27/05/2009 04:49

Tuesday, May 26, 2009

Broadband Incident Report : : ALBERT DOCK MUX 104,DEPTFORD 104,STRATFORD 104 : DEGRADED SERVICE : Reference 13301 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

13301

Issue :

Detected Date:

26/05/2009

Detected Time:

21:15

Start Date:

26/05/2009

Start Time:

21:14

Anticipated Clear Date:

27/05/2009

Anticipated Clear Time:

00:14

Incident Headline:

: ALBERT DOCK MUX 104,DEPTFORD 104,STRATFORD 104 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html

Progress Details:

Engineers are making progress towards full restoration of Service.
Further updates will be provided as soon as possible.

Dialling Codes Affected:

0203183	0203203	0203247	0203259	0203288
0207055	0207168	0207366	0207473	0207474
0207476	0207511	0207540	0208221	0208257
0208265	0208279	0208281	0208305	0208320
0208465	0208469	0208473	0208503	0208519
0208522	0208534	0208536	0208555	0208691
0208692	0208694	0208923	0208925	0208926
0208692	0208694	0208923	0208925

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System Time Stamp: 26/05/2009 21:29

Broadband Incident Report : : HAMBLETON MUX 101 : DEGRADED SERVICE : Reference 13297 : Issue 2 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

13297

Issue :

Detected Date:

26/05/2009

Detected Time:

17:13

Start Date:

26/05/2009

Start Time:

17:13

Anticipated Clear Date:

26/05/2009

Anticipated Clear Time:

23:00

Incident Headline:

: HAMBLETON MUX 101 : DEGRADED SERVICE

Incident Details:

At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

Progress Details:

BT is making progress towards full restoration of Service.
Latest Update: Service has been restored as of 2000, we are now monitoring for a stability period of 3 hours.
Further updates will be provided as soon as possible.

Dialling Codes Affected:

01253

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/05/2009 20:48

Broadband Incident Report : : HAMBLETON MUX 101 : DEGRADED SERVICE : Reference 13297 : Issue 1 :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

13297

Issue :

Detected Date:

26/05/2009

Detected Time:

17:13

Start Date:

26/05/2009

Start Time:

17:13

Anticipated Clear Date:

26/05/2009

Anticipated Clear Time:

21:13

Incident Headline:

: HAMBLETON MUX 101 : DEGRADED SERVICE

Incident Details:

Progress Details:

Engineers are making progress towards full restoration of Service.
Further updates will be provided as soon as possible.

Dialling Codes Affected:

01253

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/05/2009 17:22

Broadband Incident Report : STROMNESS DSL 101 : INTERMITTENT LOSS OF SERVICE : Reference 13178 : Issue FINAL :

BT Wholesale - Broadband Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:

13178

Issue :

FINAL

Detected Date:

25/05/2009

Detected Time:

10:40

Start Date:

25/05/2009

Start Time:

10:40

Actual Clear Date:

25/05/2009

Actual Clear Time:

20:45

Incident Headline:

STROMNESS DSL 101 : INTERMITTENT LOSS OF SERVICE

Incident Details:

Some of your Broadband End Users will have experiencied a degradation of Broadband Service.

Progress Details:

Service has been restored by completing a
Fibre resplice
This issue may have been due to
a Cable Fault
BT regrets any inconvenience this may have caused.

Dialling Codes Affected:

01856

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/05/2009 08:32

AAISP BT Incident Reports & Planned Work

Wednesday, May 27, 2009

Broadband Incident Report : ABERCONWY MUX 101 : LOSS OF SERVICE : Reference 13319 : Issue 3 :

Broadband Incident Report : : ABERCONWY MUX 101 : LOSS OF SERVICE : Reference 13319 : Issue 2 :

Broadband Incident Report : : ABERCONWY MUX 101 : LOSS OF SERVICE : Reference 13319 : Issue 1 :

Tuesday, May 26, 2009

Broadband Incident Report : : ALBERT DOCK MUX 104,DEPTFORD 104,STRATFORD 104 : DEGRADED SERVICE : Reference 13301 : Issue 1 :

Broadband Incident Report : : HAMBLETON MUX 101 : DEGRADED SERVICE : Reference 13297 : Issue 2 :

Broadband Incident Report : : HAMBLETON MUX 101 : DEGRADED SERVICE : Reference 13297 : Issue 1 :

Broadband Incident Report : STROMNESS DSL 101 : INTERMITTENT LOSS OF SERVICE : Reference 13178 : Issue FINAL :

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