Broadband Incident Report : LLANDUDNO MUX 101 : INCIDENT CANCELLED : Reference 16237 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16237		Issue :	FINAL
	Detected Date:	01/07/2009		Detected Time:	12:53
	Start Date:	01/07/2009		Start Time:	12:53
	Actual Clear Date:	01/07/2009		Actual Clear Time:	12:53
	Incident Headline:	LLANDUDNO MUX 101 : INCIDENT CANCELLED
	Incident Details:	Earlier today an Incident was declared where we informed you that some of your Broadband End Users will have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.
	Progress Details:	BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01492

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 01/07/2009 13:43

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16213		Issue :	5
	Detected Date:	01/07/2009		Detected Time:	09:31
	Start Date:	01/07/2009		Start Time:	09:31
	Anticipated Clear Date:	01/07/2009		Anticipated Clear Time:	16:00
	Incident Headline:	MELROSEGATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 12:50, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01904

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 01/07/2009 13:15

Broadband Incident Report : LLANDUDNO MUX 101 : LOSS OF SERVICE : Reference 16237 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16237		Issue :	1
	Detected Date:	01/07/2009		Detected Time:	12:53
	Start Date:	01/07/2009		Start Time:	12:53
	Anticipated Clear Date:	01/07/2009		Anticipated Clear Time:	14:53
	Incident Headline:	LLANDUDNO MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01492

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 01/07/2009 13:07

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 4 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16213		Issue :	4
	Detected Date:	01/07/2009		Detected Time:	09:31
	Start Date:	01/07/2009		Start Time:	09:31
	Anticipated Clear Date:	01/07/2009		Anticipated Clear Time:	13:45
	Incident Headline:	MELROSEGATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01904

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 01/07/2009 12:37

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16213		Issue :	3
	Detected Date:	01/07/2009		Detected Time:	09:31
	Start Date:	01/07/2009		Start Time:	09:31
	Anticipated Clear Date:	01/07/2009		Anticipated Clear Time:	12:45
	Incident Headline:	MELROSEGATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01904

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 01/07/2009 11:46

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16213		Issue :	2
	Detected Date:	01/07/2009		Detected Time:	09:31
	Start Date:	01/07/2009		Start Time:	09:31
	Anticipated Clear Date:	01/07/2009		Anticipated Clear Time:	11:31
	Incident Headline:	MELROSEGATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01904

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 01/07/2009 10:13

Broadband Incident Report : MELROSEGATE MUX 101 : LOSS OF SERVICE : Reference 16213 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16213		Issue :	1
	Detected Date:	01/07/2009		Detected Time:	09:31
	Start Date:	01/07/2009		Start Time:	09:31
	Anticipated Clear Date:	01/07/2009		Anticipated Clear Time:	11:31
	Incident Headline:	MELROSEGATE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01904

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 01/07/2009 09:40