Broadband Incident Report : : NORTHILL MUX 101: LOSS OF ERVICE : Reference 20619 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20619		Issue :	1
	Detected Date:	23/08/2009		Detected Time:	12:17
	Start Date:	23/08/2009		Start Time:	12:13
	Anticipated Clear Date:	23/08/2009		Anticipated Clear Time:	14:13
	Incident Headline:	: NORTHILL MUX 101: LOSS OF ERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01767

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System Time Stamp: 23/08/2009 12:23

Broadband Incident Report : : NORTHILL MUX 101: LOSS OF ERVICE : Reference 20619 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20619		Issue :	1
	Detected Date:	23/08/2009		Detected Time:	12:17
	Start Date:	23/08/2009		Start Time:	12:13
	Anticipated Clear Date:	23/08/2009		Anticipated Clear Time:	14:13
	Incident Headline:	: NORTHILL MUX 101: LOSS OF ERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01767

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System Time Stamp: 23/08/2009 12:23

Broadband Incident Report : : 7 MUXS IN MANCHESTER : LOSS OF SERVICE : Reference 20617 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20617		Issue :	2
	Detected Date:	23/08/2009		Detected Time:	10:39
	Start Date:	23/08/2009		Start Time:	10:37
	Anticipated Clear Date:	23/08/2009		Anticipated Clear Time:	12:37
	Incident Headline:	: 7 MUXS IN MANCHESTER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016123 016128 016129 016137 016149 016161 016165 016171 016190 016192 016194 016196 016197 016198 LLMR0 016194 016196 016197 016198

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System Time Stamp: 23/08/2009 11:18

Broadband Incident Report : : 7 MUXS IN MANCHESTER : LOSS OF SERVICE : Reference 20617 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20617		Issue :	2
	Detected Date:	23/08/2009		Detected Time:	10:39
	Start Date:	23/08/2009		Start Time:	10:37
	Anticipated Clear Date:	23/08/2009		Anticipated Clear Time:	12:37
	Incident Headline:	: 7 MUXS IN MANCHESTER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016123 016128 016129 016137 016149 016161 016165 016171 016190 016192 016194 016196 016197 016198 LLMR0 016194 016196 016197 016198

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System Time Stamp: 23/08/2009 11:18

Broadband Incident Report : : 7 MUXS IN MANCHESTER : LOSS OF SERVICE : Reference 20617 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20617		Issue :	1
	Detected Date:	23/08/2009		Detected Time:	10:39
	Start Date:	23/08/2009		Start Time:	10:37
	Anticipated Clear Date:	23/08/2009		Anticipated Clear Time:	12:37
	Incident Headline:	: 7 MUXS IN MANCHESTER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016123 016128 016129 016137 016149 016161 016165 016171 016190 016192 016194 016196 016197 016198 LLMR0 016194 016196 016197 016198

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/08/2009 11:05

Broadband Incident Report : : 7 MUXS IN MANCHESTER : LOSS OF SERVICE : Reference 20617 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20617		Issue :	1
	Detected Date:	23/08/2009		Detected Time:	10:39
	Start Date:	23/08/2009		Start Time:	10:37
	Anticipated Clear Date:	23/08/2009		Anticipated Clear Time:	12:37
	Incident Headline:	: 7 MUXS IN MANCHESTER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	016123 016128 016129 016137 016149 016161 016165 016171 016190 016192 016194 016196 016197 016198 LLMR0 016194 016196 016197 016198

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System Time Stamp: 23/08/2009 11:05

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW108724 Standard - (MID 11404783) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
21/08/2009 14:34
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW108724

Planned duration details:

Planned start: 08/09/2009 04:45

Planned finish: 08/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.