Broadband Incident Report : FARNBOROUGH MUX 101 : LOSS OF SERVICE : Reference 14463 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14463		Issue :	5
	Detected Date:	24/05/2010		Detected Time:	11:33
	Start Date:	24/05/2010		Start Time:	11:33
	Anticipated Clear Date:	24/05/2010		Anticipated Clear Time:	16:03
	Incident Headline:	FARNBOROUGH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01295

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System Time Stamp: 24/05/2010 15:04

Broadband Incident Report : : FARNBOROUGH MUX 101 : LOSS OF SERVICE : Reference 14463 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14463		Issue :	4
	Detected Date:	24/05/2010		Detected Time:	11:33
	Start Date:	24/05/2010		Start Time:	11:33
	Anticipated Clear Date:	24/05/2010		Anticipated Clear Time:	15:23
	Incident Headline:	: FARNBOROUGH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01295

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System Time Stamp: 24/05/2010 14:27

Broadband Incident Report : BUCKINGHAM MUX 001 AND 002 : DEGRADED SERVICE : Reference 14490 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14490		Issue :	FINAL
	Detected Date:	24/05/2010		Detected Time:	13:02
	Start Date:	24/05/2010		Start Time:	13:00
	Actual Clear Date:	24/05/2010		Actual Clear Time:	13:35
	Incident Headline:	BUCKINGHAM MUX 001 AND 002 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reboot of a Card. This issue may have been due to an Equipment Failure. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01280

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System Time Stamp: 24/05/2010 14:08

Broadband Incident Report : : FARNBOROUGH MUX 101 : LOSS OF SERVICE : Reference 14463 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14463		Issue :	3
	Detected Date:	24/05/2010		Detected Time:	11:33
	Start Date:	24/05/2010		Start Time:	11:33
	Anticipated Clear Date:	24/05/2010		Anticipated Clear Time:	14:30
	Incident Headline:	: FARNBOROUGH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01295

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System Time Stamp: 24/05/2010 13:37

Broadband Incident Report : BUCKINGHAM MUX 001 AND 002 : DEGRADED SERVICE : Reference 14490 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14490		Issue :	1
	Detected Date:	24/05/2010		Detected Time:	13:02
	Start Date:	24/05/2010		Start Time:	13:00
	Anticipated Clear Date:	24/05/2010		Anticipated Clear Time:	15:00
	Incident Headline:	BUCKINGHAM MUX 001 AND 002 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01280

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System Time Stamp: 24/05/2010 13:30

Broadband Incident Report : : FARNBOROUGH MUX 101 : LOSS OF SERVICE : Reference 14463 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14463		Issue :	2
	Detected Date:	24/05/2010		Detected Time:	11:33
	Start Date:	24/05/2010		Start Time:	11:33
	Anticipated Clear Date:	24/05/2010		Anticipated Clear Time:	14:30
	Incident Headline:	: FARNBOROUGH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01295

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System Time Stamp: 24/05/2010 12:36

Broadband Incident Report : : FARNBOROUGH MUX 101 : LOSS OF SERVICE : Reference 14463 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14463		Issue :	1
	Detected Date:	24/05/2010		Detected Time:	11:33
	Start Date:	24/05/2010		Start Time:	11:33
	Anticipated Clear Date:	24/05/2010		Anticipated Clear Time:	13:33
	Incident Headline:	: FARNBOROUGH MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01295

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System Time Stamp: 24/05/2010 11:48