Broadband Incident Report : MANCHESTER AREA : LOSS OF 79 CORE LINKS : Reference 25806 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25806		Issue :	2
	Detected Date:	15/09/2010		Detected Time:	08:23
	Start Date:	15/09/2010		Start Time:	08:23
	Anticipated Clear Date:	15/09/2010		Anticipated Clear Time:	10:30
	Incident Headline:	MANCHESTER AREA : LOSS OF 79 CORE LINKS
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 15/09/2010 09:11

Broadband Incident Report : MANCHESTER AREA : LOSS OF 79 CORE LINKS : Reference 25806 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25806		Issue :	1
	Detected Date:	15/09/2010		Detected Time:	08:23
	Start Date:	15/09/2010		Start Time:	08:23
	Anticipated Clear Date:	15/09/2010		Anticipated Clear Time:	10:23
	Incident Headline:	MANCHESTER AREA : LOSS OF 79 CORE LINKS
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Due to the nature of this incident we are currently unable to identify any affected End Users. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 15/09/2010 08:36

Broadband Incident Report : THETFORD MUX 301 : LOSS OF SERVICE : Reference 25794 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25794		Issue :	2
	Detected Date:	15/09/2010		Detected Time:	06:29
	Start Date:	15/09/2010		Start Time:	06:25
	Anticipated Clear Date:	15/09/2010		Anticipated Clear Time:	09:30
	Incident Headline:	THETFORD MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01842

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System Time Stamp: 15/09/2010 07:52

Broadband Incident Report : : THETFORD MUX 301 : LOSS OF SERVICE : Reference 25794 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25794		Issue :	1
	Detected Date:	15/09/2010		Detected Time:	06:29
	Start Date:	15/09/2010		Start Time:	06:25
	Anticipated Clear Date:	15/09/2010		Anticipated Clear Time:	09:30
	Incident Headline:	: THETFORD MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01842

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System Time Stamp: 15/09/2010 06:36

Broadband Incident Report : LOCKS HEATH MUX 001 : DEGRADED SERVICE : Reference 25725 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25725		Issue :	FINAL
	Detected Date:	14/09/2010		Detected Time:	11:59
	Start Date:	14/09/2010		Start Time:	11:59
	Actual Clear Date:	14/09/2010		Actual Clear Time:	13:23
	Incident Headline:	LOCKS HEATH MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01489

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System Time Stamp: 14/09/2010 14:14

Broadband Incident Report : LOCKS HEATH MUX 001 : DEGRADED SERVICE : Reference 25725 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25725		Issue :	3
	Detected Date:	14/09/2010		Detected Time:	11:59
	Start Date:	14/09/2010		Start Time:	11:59
	Anticipated Clear Date:	14/09/2010		Anticipated Clear Time:	15:59
	Incident Headline:	LOCKS HEATH MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01489

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System Time Stamp: 14/09/2010 14:01

Broadband Incident Report : LOCKS HEATH MUX 001 : DEGRADED SERVICE : Reference 25725 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25725		Issue :	2
	Detected Date:	14/09/2010		Detected Time:	11:59
	Start Date:	10/09/2010		Start Time:	11:15
	Anticipated Clear Date:	14/09/2010		Anticipated Clear Time:	14:15
	Incident Headline:	LOCKS HEATH MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01489

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System Time Stamp: 14/09/2010 13:00