Broadband Incident Report : : HESKETH BANK MSAN 101 : LOSS OF SERVICE : Reference 28178 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28178		Issue :	1
	Detected Date:	07/10/2010		Detected Time:	11:48
	Start Date:	07/10/2010		Start Time:	11:48
	Anticipated Clear Date:	07/10/2010		Anticipated Clear Time:	13:48
	Incident Headline:	: HESKETH BANK MSAN 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01772

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 07/10/2010 12:04

Broadband SERIOUS Incident Report : EALING ERX1 : LOSS OF SERVICE : Reference 28021 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28021		Issue :	FINAL
	Detected Date:	06/10/2010		Detected Time:	06:00
	Start Date:	06/10/2010		Start Time:	06:00
	Actual Clear Date:	06/10/2010		Actual Clear Time:	06:55
	Incident Headline:	EALING ERX1 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a configuration. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01255 01280 01296 01372 01438 01442 01494 01582 01603 01628 01689 01707 01727 01737 01753 01895 01923 01983 0203010 0203113 0203187 0203188 0203205 0203226 0203249 0203250 0203261 0203269 0207064 0207231 0207232 0207237 0207244 0207252 0207255 0207259 0207323 0207341 0207348 0207370 0207371 0207373 0207384 0207394 0207408 0207409 0207436 0207450 0207491 0207493 0207495 0207499 0207565 0207580 0207629 0207631 0207636 0207637 0207731 0207736 0207740 0207751 0207835 0208141 0208177 0208201 0208202 0208204 0208206 0208207 0208209 0208222 0208236 0208238 0208248 0208354 0208357 0208384 0208385 0208416 0208420 0208421 0208422 0208423 0208424 0208426 0208427 0208428 0208453 0208455 0208457 0208458 0208515 0208537 0208538 0208561 0208563 0208564 0208566 0208567 0208573 0208579 0208581 0208582 0208587 0208606 0208607 0208621 0208632 0208707 0208723 0208728 0208735 0208740 0208741 0208743 0208744 0208746 0208748 0208749 0208751 0208752 0208754 0208756 0208759 0208782 0208795 0208810 0208811 0208813 0208818 0208831 0208834 0208836 0208838 0208839 0208841 0208842 0208844 0208845 0208848 0208861 0208863 0208864 0208866 0208867 0208868 0208869 0208890 0208891 0208892 0208893 0208896 0208897 0208900 0208902 0208903 0208905 0208908 0208917 0208922 0208930 0208931 0208933 0208950 0208951 0208953 0208954 0208958 0208960 0208961 0208962 0208963 0208964 0208965 0208968 0208969 0208991 0208992 0208993 0208997 0208998 17535 LLCL0 LLLN0

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 06/10/2010 07:13

Broadband SERIOUS Incident Report : : EALING ERX1 : LOSS OF SERVICE : Reference 28021 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28021		Issue :	1
	Detected Date:	06/10/2010		Detected Time:	06:00
	Start Date:	06/10/2010		Start Time:	06:00
	Anticipated Clear Date:	06/10/2010		Anticipated Clear Time:	08:00
	Incident Headline:	: EALING ERX1 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01255 01280 01296 01372 01438 01442 01494 01582 01603 01628 01689 01707 01727 01737 01753 01895 01923 01983 0203010 0203113 0203187 0203188 0203205 0203226 0203249 0203250 0203261 0203269 0207064 0207231 0207232 0207237 0207244 0207252 0207255 0207259 0207323 0207341 0207348 0207370 0207371 0207373 0207384 0207394 0207408 0207409 0207436 0207450 0207491 0207493 0207495 0207499 0207565 0207580 0207629 0207631 0207636 0207637 0207731 0207736 0207740 0207751 0207835 0208141 0208177 0208201 0208202 0208204 0208206 0208207 0208209 0208222 0208236 0208238 0208248 0208354 0208357 0208384 0208385 0208416 0208420 0208421 0208422 0208423 0208424 0208426 0208427 0208428 0208453 0208455 0208457 0208458 0208515 0208537 0208538 0208561 0208563 0208564 0208566 0208567 0208573 0208579 0208581 0208582 0208587 0208606 0208607 0208621 0208632 0208707 0208723 0208728 0208735 0208740 0208741 0208743 0208744 0208746 0208748 0208749 0208751 0208752 0208754 0208756 0208759 0208782 0208795 0208810 0208811 0208813 0208818 0208831 0208834 0208836 0208838 0208839 0208841 0208842 0208844 0208845 0208848 0208861 0208863 0208864 0208866 0208867 0208868 0208869 0208890 0208891 0208892 0208893 0208896 0208897 0208900 0208902 0208903 0208905 0208908 0208917 0208922 0208930 0208931 0208933 0208950 0208951 0208953 0208954 0208958 0208960 0208961 0208962 0208963 0208964 0208965 0208968 0208969 0208991 0208992 0208993 0208997 0208998 17535 LLCL0 LLLN0

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 06/10/2010 06:25

Broadband Incident Report : : LEMINGTON ADSL 101 : DEGRADED SERVICE : Reference 27980 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27980		Issue :	FINAL
	Detected Date:	05/10/2010		Detected Time:	15:41
	Start Date:	05/10/2010		Start Time:	15:40
	Actual Clear Date:	05/10/2010		Actual Clear Time:	17:33
	Incident Headline:	: LEMINGTON ADSL 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to SELECT ONE OF THE OPTIONS BELOW ----------------------------------- a Hardware Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	019122 019124 019126

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 05/10/2010 17:54

Broadband Incident Report : LEMINGTON ADSL 101 : DEGRADED SERVICE : Reference 27980 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27980		Issue :	2
	Detected Date:	05/10/2010		Detected Time:	15:41
	Start Date:	05/10/2010		Start Time:	15:40
	Anticipated Clear Date:	05/10/2010		Anticipated Clear Time:	19:00
	Incident Headline:	LEMINGTON ADSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	019122 019124 019126

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 05/10/2010 17:02

Broadband Incident Report : LEMINGTON ADSL 101 : DEGRADED SERVICE : Reference 27980 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27980		Issue :	1
	Detected Date:	05/10/2010		Detected Time:	15:41
	Start Date:	05/10/2010		Start Time:	15:40
	Anticipated Clear Date:	05/10/2010		Anticipated Clear Time:	17:40
	Incident Headline:	LEMINGTON ADSL 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	019122 019124 019126

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 05/10/2010 16:13

Broadband Incident Report : : HOMEGATEWAY 2 FOR UPDATA INFRASTRUCTURE (UK) LTD SERVICE PROVIDER : LOSS OF SERVICE : Reference 27714 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	27714		Issue :	1
	Detected Date:	03/10/2010		Detected Time:	00:01
	Start Date:	02/10/2010		Start Time:	23:56
	Anticipated Clear Date:	03/10/2010		Anticipated Clear Time:	01:56
	Incident Headline:	: HOMEGATEWAY 2 FOR UPDATA INFRASTRUCTURE (UK) LTD SERVICE PROVIDER : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 03/10/2010 00:20