Broadband Incident Report : MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 9532 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9532		Issue :	3
	Detected Date:	23/03/2011		Detected Time:	12:25
	Start Date:	23/03/2011		Start Time:	12:25
	Anticipated Clear Date:	23/03/2011		Anticipated Clear Time:	15:30
	Incident Headline:	MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 15.30
	Dialling Codes Affected:	01204 01244 01248 01253 01254 01274 01282 01283 01325 01422 01423 01432 01477 015128 015134 015144 015147 015148 01524 01535 016127 016128 016165 016170 016173 016174 016176 016179 016184 016187 016188 016192 016195 01691 01768 01772 01782 01924 01925 01928 01942 01948 01978 LLLV0 LLMR0 01978

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband SERIOUS Incident Report : MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 9532 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9532		Issue :	2
	Detected Date:	23/03/2011		Detected Time:	12:25
	Start Date:	23/03/2011		Start Time:	12:25
	Anticipated Clear Date:	23/03/2011		Anticipated Clear Time:	15:00
	Incident Headline:	MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE
	Incident Details:	On 23 MARCH 2011, BT experienced some difficulties with an MSIP Card at Manchester exchange. The fault was identified at 12.25 The difficulty was as a result of card failure.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 15.00.
	Dialling Codes Affected:	01204 01244 01248 01253 01254 01257 01270 01274 01282 01283 01325 01352 01422 01423 01432 01477 01484 015120 015122 015123 015125 015128 015129 015134 015142 015144 015147 015148 015151 015152 015153 015164 015165 015166 015170 015173 01524 01530 01535 016127 016128 016165 016170 016173 016174 016176 016179 016184 016187 016188 016192 016195 01625 01691 01706 01766 01768 01772 01782 01924 01925 01928 01939 01942 01948 01978 LLLV0 LLMR0 To Fo ToFol 01978

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE : Reference 9532 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9532		Issue :	1
	Detected Date:	23/03/2011		Detected Time:	12:25
	Start Date:	23/03/2011		Start Time:	12:25
	Anticipated Clear Date:	23/03/2011		Anticipated Clear Time:	14:30
	Incident Headline:	MANCHESTER ATM NODE 13226 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 14.30.
	Dialling Codes Affected:	01204 01244 01248 01253 01254 01257 01270 01274 01282 01283 01325 01352 01422 01423 01432 01477 01484 015120 015122 015123 015125 015128 015129 015134 015142 015144 015147 015148 015151 015152 015153 015164 015165 015166 015170 015173 01524 01530 01535 016127 016128 016165 016170 016173 016174 016176 016179 016184 016187 016188 016192 016195 01625 01691 01706 01766 01768 01772 01782 01924 01925 01928 01939 01942 01948 01978 LLLV0 LLMR0 To Fo ToFol 01978

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ST NEOTS MUX 101 : INCIDENT CANCELLED : Reference 9427 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9427		Issue :	FINAL
	Detected Date:	22/03/2011		Detected Time:	23:26
	Start Date:	22/03/2011		Start Time:	23:26
	Actual Clear Date:	22/03/2011		Actual Clear Time:	23:26
	Incident Headline:	: ST NEOTS MUX 101 : INCIDENT CANCELLED
	Incident Details:	Earlier today an Incident was declared where we informed you that some of your Broadband End Users may have experienced a loss or slow throughput of Broadband Service. After further investigation there is no incident to report.
	Closure Details:	BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01480
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : ST NEOTS MUX 101 : LOSS OF SERVICE : Reference 9427 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9427		Issue :	1
	Detected Date:	22/03/2011		Detected Time:	23:26
	Start Date:	22/03/2011		Start Time:	23:26
	Anticipated Clear Date:	23/03/2011		Anticipated Clear Time:	01:26
	Incident Headline:	: ST NEOTS MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update 00:15.
	Dialling Codes Affected:	01480

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : FARNSFIELD MSAN 301 : LOSS OF SERVICE : Reference 9318 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9318		Issue :	FINAL
	Detected Date:	22/03/2011		Detected Time:	05:50
	Start Date:	22/03/2011		Start Time:	03:08
	Actual Clear Date:	22/03/2011		Actual Clear Time:	19:55
	Incident Headline:	FARNSFIELD MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 19:55 by completing: a fibre resplice. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01623
	Duration:	0 days 16 hours 47 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : FARNSFIELD MSAN 301 : LOSS OF SERVICE : Reference 9318 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9318		Issue :	7
	Detected Date:	22/03/2011		Detected Time:	05:50
	Start Date:	22/03/2011		Start Time:	03:08
	Anticipated Clear Date:	22/03/2011		Anticipated Clear Time:	22:00
	Incident Headline:	FARNSFIELD MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update will be at 20:00.
	Dialling Codes Affected:	01623

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940