Broadband Incident Report : : 9 MUX IN NORTH YORKSHIRE : LOSS OF SERVICE : Reference 17019 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17019		Issue :	1
	Detected Date:	29/05/2011		Detected Time:	00:45
	Start Date:	29/05/2011		Start Time:	00:40
	Anticipated Clear Date:	29/05/2011		Anticipated Clear Time:	12:00
	Incident Headline:	: 9 MUX IN NORTH YORKSHIRE : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	This incident is due to a cable failure which BT is progressing, however service impact will be protracted. Re-routes are attempted as first course of action, if available. Next update 05:00.
	Dialling Codes Affected:	01262 01287 01723 01751 01944 12876 01287 01723 01751

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : WHEATHILL MUX 101 & NORTH CADBURY MUX 101: LOSS OF SERVICE : Reference 16987 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16987		Issue :	FINAL
	Detected Date:	28/05/2011		Detected Time:	16:15
	Start Date:	28/05/2011		Start Time:	16:14
	Actual Clear Date:	28/05/2011		Actual Clear Time:	17:50
	Incident Headline:	: WHEATHILL MUX 101 & NORTH CADBURY MUX 101: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 17:50 after both affected bearers were re-routed away from the faulty SDH system. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01963
	Duration:	0 days 01 hours 36 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : : WHEATHILL MUX 101 & NORTH CADBURY MUX 101: LOSS OF SERVICE : Reference 16987 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16987		Issue :	2
	Detected Date:	28/05/2011		Detected Time:	16:15
	Start Date:	28/05/2011		Start Time:	16:14
	Anticipated Clear Date:	28/05/2011		Anticipated Clear Time:	18:14
	Incident Headline:	: WHEATHILL MUX 101 & NORTH CADBURY MUX 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A second mux has also been reported as down, affecting a further 353 end users. Initial diagnostics ongoing. Next update will be at 17:35
	Dialling Codes Affected:	01963

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE. : Reference 16837 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16837		Issue :	FINAL
	Detected Date:	27/05/2011		Detected Time:	01:41
	Start Date:	27/05/2011		Start Time:	01:41
	Actual Clear Date:	27/05/2011		Actual Clear Time:	22:07
	Incident Headline:	ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE.
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	All service restored at 23:20 by Cable repair. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01262 01405 01964
	Duration:	0 days 20 hours 26 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE. : Reference 16837 : Issue 10 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16837		Issue :	10
	Detected Date:	27/05/2011		Detected Time:	01:41
	Start Date:	27/05/2011		Start Time:	01:41
	Anticipated Clear Date:	28/05/2011		Anticipated Clear Time:	01:00
	Incident Headline:	ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01262 01405 01964

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE. : Reference 16837 : Issue 9 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16837		Issue :	9
	Detected Date:	27/05/2011		Detected Time:	01:41
	Start Date:	27/05/2011		Start Time:	01:41
	Anticipated Clear Date:	27/05/2011		Anticipated Clear Time:	22:45
	Incident Headline:	ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Only 2 of the 11 muxs have been restored, Traffic checks have indicated all service has not been restored. The Precision Test Officer onsite is currently checking the joints. But it is suspected that 1 element has crossed fibres. Next update 22:45
	Dialling Codes Affected:	01262 01405 01964

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940

Broadband Incident Report : ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE. : Reference 16837 : Issue 8 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16837		Issue :	8
	Detected Date:	27/05/2011		Detected Time:	01:41
	Start Date:	27/05/2011		Start Time:	01:41
	Anticipated Clear Date:	27/05/2011		Anticipated Clear Time:	21:00
	Incident Headline:	ADSL - 11 MUXS IN YORKSHIRE - LOSS OF SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	All jointing has now been completed, checking traffic now in progress Next update 20:00
	Dialling Codes Affected:	01262 01405 01964

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

-- Updated desclaimer 21CNCE - 28940