Broadband Incident Report : : HENBURY MUX 101 : DEGRADED SERVICE : Reference 36328 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36328		Issue :	FINAL
	Detected Date:	15/11/2011		Detected Time:	05:22
	Start Date:	15/11/2011		Start Time:	05:20
	Actual Clear Date:	15/11/2011		Actual Clear Time:	05:45
	Incident Headline:	: HENBURY MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service has been restored as of 05:45 by completing a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01173 01179
	Duration:	0 days 00 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HENBURY MUX 101 : DEGRADED SERVICE : Reference 36328 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36328		Issue :	1
	Detected Date:	15/11/2011		Detected Time:	05:22
	Start Date:	15/11/2011		Start Time:	05:20
	Anticipated Clear Date:	15/11/2011		Anticipated Clear Time:	07:30
	Next Update Date:	15/11/2011		Next Update Time:	06:30
	Incident Headline:	: HENBURY MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	An engineer has now arrived on site and started initial diagnostics. Next update 06:30.
	Dialling Codes Affected:	01173 01179

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HENBURY MUX 101 : DEGRADED SERVICE : Reference 36304 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36304		Issue :	FINAL
	Detected Date:	14/11/2011		Detected Time:	17:58
	Start Date:	14/11/2011		Start Time:	17:57
	Actual Clear Date:	14/11/2011		Actual Clear Time:	20:50
	Incident Headline:	: HENBURY MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 20:50 after a card was reseated BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01173 01179
	Duration:	0 days 02 hours 53 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HENBURY MUX 101 : DEGRADED SERVICE : Reference 36304 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36304		Issue :	2
	Detected Date:	14/11/2011		Detected Time:	17:58
	Start Date:	14/11/2011		Start Time:	17:57
	Anticipated Clear Date:	14/11/2011		Anticipated Clear Time:	22:00
	Next Update Date:	14/11/2011		Next Update Time:	21:00
	Incident Headline:	HENBURY MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Spare card ordered from the stores, estimated time of arrival 20:00. Next update will be at 21:00
	Dialling Codes Affected:	01173 01179

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HENBURY MUX 101 : DEGRADED SERVICE : Reference 36304 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36304		Issue :	1
	Detected Date:	14/11/2011		Detected Time:	17:58
	Start Date:	14/11/2011		Start Time:	17:57
	Anticipated Clear Date:	14/11/2011		Anticipated Clear Time:	21:00
	Next Update Date:	14/11/2011		Next Update Time:	18:30
	Incident Headline:	: HENBURY MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 18:30
	Dialling Codes Affected:	01173 01179

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CANARY WHARF MUX 303 : LOSS OF SERVICE : Reference 36082 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36082		Issue :	FINAL
	Detected Date:	13/11/2011		Detected Time:	15:13
	Start Date:	13/11/2011		Start Time:	15:09
	Actual Clear Date:	13/11/2011		Actual Clear Time:	15:45
	Incident Headline:	: CANARY WHARF MUX 303 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 15:45 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203069 0203222 0207001 0207005 0207068 0207093 0207510 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987 0207536 0207537 0207538 0207719
	Duration:	0 days 00 hours 36 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CANARY WHARF MUX 303 : LOSS OF SERVICE : Reference 36082 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	36082		Issue :	1
	Detected Date:	13/11/2011		Detected Time:	15:13
	Start Date:	13/11/2011		Start Time:	15:09
	Anticipated Clear Date:	13/11/2011		Anticipated Clear Time:	18:00
	Next Update Date:	13/11/2011		Next Update Time:	16:15
	Incident Headline:	: CANARY WHARF MUX 303 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services for 589 Broadband end users. Engineer now on site investigating cause of the failure. Next update will be at 16:15
	Dialling Codes Affected:	0203069 0203222 0207001 0207005 0207068 0207093 0207510 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987 0207536 0207537 0207538 0207719

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.