Broadband Incident Report : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 19231 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19231		Issue :	5
	Detected Date:	30/05/2012		Detected Time:	23:30
	Start Date:	30/05/2012		Start Time:	23:30
	Anticipated Clear Date:	31/05/2012		Anticipated Clear Time:	06:45
	Next Update Date:	31/05/2012		Next Update Time:	06:30
	Incident Headline:	ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 06.30.
	Dialling Codes Affected:	01856 01857

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 19231 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19231		Issue :	4
	Detected Date:	30/05/2012		Detected Time:	23:30
	Start Date:	30/05/2012		Start Time:	23:30
	Anticipated Clear Date:	31/05/2012		Anticipated Clear Time:	04:30
	Next Update Date:	31/05/2012		Next Update Time:	04:00
	Incident Headline:	ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 04.00.
	Dialling Codes Affected:	01856 01857

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 19231 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19231		Issue :	3
	Detected Date:	30/05/2012		Detected Time:	23:30
	Start Date:	30/05/2012		Start Time:	23:30
	Anticipated Clear Date:	31/05/2012		Anticipated Clear Time:	03:00
	Next Update Date:	31/05/2012		Next Update Time:	02:30
	Incident Headline:	: ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer on the Island is en route to site for investigation. His expected time of arrival is unknown at present. Next update will be at 02.30.
	Dialling Codes Affected:	01856 01857

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 19231 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19231		Issue :	2
	Detected Date:	30/05/2012		Detected Time:	23:30
	Start Date:	30/05/2012		Start Time:	23:30
	Anticipated Clear Date:	31/05/2012		Anticipated Clear Time:	02:30
	Next Update Date:	31/05/2012		Next Update Time:	01:30
	Incident Headline:	: ORKNEY ISLANDS MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of ADSL service to 2443 internet end-users - amended impact. Related to SDH fault at Wideford Hill IMT19228/12. Engineer is being tasked to site to investigate. No ETA available at this time. Next update will be at 01:30
	Dialling Codes Affected:	01856 01857

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHRISTCHURCH DSL 001 : LOSS OF SERVICE : Reference 19155 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19155		Issue :	FINAL
	Detected Date:	30/05/2012		Detected Time:	12:16
	Start Date:	30/05/2012		Start Time:	12:16
	Actual Clear Date:	30/05/2012		Actual Clear Time:	18:50
	Incident Headline:	: CHRISTCHURCH DSL 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 18:50 by completing: a fibre re-splice. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01354
	Duration:	0 days 06 hours 34 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CHRISTCHURCH DSL 001 : LOSS OF SERVICE : Reference 19155 : Issue 5 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	19155		Issue :	5
	Detected Date:	30/05/2012		Detected Time:	12:16
	Start Date:	30/05/2012		Start Time:	12:16
	Anticipated Clear Date:	30/05/2012		Anticipated Clear Time:	19:00
	Next Update Date:	30/05/2012		Next Update Time:	19:00
	Incident Headline:	: CHRISTCHURCH DSL 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01354

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : INTERMITTENT DEGRADED SERVICE : Reference 17944 : Issue 13 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17944		Issue :	13
	Detected Date:	24/05/2012		Detected Time:	00:33
	Start Date:	24/05/2012		Start Time:	00:28
	Anticipated Clear Date:	31/05/2012		Anticipated Clear Time:	17:00
	Next Update Date:	31/05/2012		Next Update Time:	17:00
	Incident Headline:	: LERWICK NODE 12021 : INTERMITTENT DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Work has been completed as of 16:00 and is now being monitored for stability.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.