Broadband Incident Report : : DUNDEE NODE 12014 : DEGRADED SERVICE : Reference 28736 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28736		Issue :	2
	Detected Date:	08/08/2012		Detected Time:	11:11
	Start Date:	08/08/2012		Start Time:	11:06
	Anticipated Clear Date:	08/08/2012		Anticipated Clear Time:	13:06
	Next Update Date:	08/08/2012		Next Update Time:	12:50
	Incident Headline:	: DUNDEE NODE 12014 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer has been tasked to site and new hardware ordered.
	Dialling Codes Affected:	01241 01334 01356 01383 01577 01592 01674 01738

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : DEGRADED SERVICE : Reference 28736 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28736		Issue :	1
	Detected Date:	08/08/2012		Detected Time:	11:11
	Start Date:	08/08/2012		Start Time:	11:06
	Anticipated Clear Date:	08/08/2012		Anticipated Clear Time:	13:06
	Next Update Date:	08/08/2012		Next Update Time:	12:20
	Incident Headline:	: DUNDEE NODE 12014 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01241 01334 01356 01383 01577 01592 01674 01738

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 7 MUXS IN DEVON : LOSS OF SERVICE : Reference 28708 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28708		Issue :	FINAL
	Detected Date:	08/08/2012		Detected Time:	03:55
	Start Date:	08/08/2012		Start Time:	03:40
	Actual Clear Date:	08/08/2012		Actual Clear Time:	04:04
	Incident Headline:	7 MUXS IN DEVON : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 04:04; by completing: a reseat of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01626 01803
	Duration:	0 days 00 hours 24 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : NEWTON ABBOT ADSL 101, CHUDLEIGH ADSL 101, BOVEY TRACEY ADSL 101 : LOSS OF SERVICE : Reference 28708 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28708		Issue :	1
	Detected Date:	08/08/2012		Detected Time:	03:55
	Start Date:	08/08/2012		Start Time:	03:40
	Anticipated Clear Date:	08/08/2012		Anticipated Clear Time:	06:15
	Next Update Date:	08/08/2012		Next Update Time:	06:00
	Incident Headline:	NEWTON ABBOT ADSL 101, CHUDLEIGH ADSL 101, BOVEY TRACEY ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 06:00.
	Dialling Codes Affected:	01626

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING EDGE SWITCH ROUTER : LOSS OF SERVICE (FAILED PEW 198660) : Reference 28257 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28257		Issue :	FINAL
	Detected Date:	06/08/2012		Detected Time:	02:33
	Start Date:	06/08/2012		Start Time:	02:29
	Actual Clear Date:	06/08/2012		Actual Clear Time:	02:44
	Incident Headline:	: READING EDGE SWITCH ROUTER : LOSS OF SERVICE (FAILED PEW 198660)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 02:44; by completing: a remote reset of software. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 15 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING EDGE SWITCH ROUTER : LOSS OF SERVICE (FAILED PEW 198660) : Reference 28257 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28257		Issue :	1
	Detected Date:	06/08/2012		Detected Time:	02:33
	Start Date:	06/08/2012		Start Time:	02:29
	Anticipated Clear Date:	06/08/2012		Anticipated Clear Time:	04:29
	Next Update Date:	06/08/2012		Next Update Time:	03:30
	Incident Headline:	: READING EDGE SWITCH ROUTER : LOSS OF SERVICE (FAILED PEW 198660)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MILTON KEYNES : LOSS OF SERVICE : Reference 28191 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28191		Issue :	1
	Detected Date:	05/08/2012		Detected Time:	06:04
	Start Date:	05/08/2012		Start Time:	06:01
	Anticipated Clear Date:	05/08/2012		Anticipated Clear Time:	08:01
	Next Update Date:	05/08/2012		Next Update Time:	07:06
	Incident Headline:	: MILTON KEYNES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Progress Details:	Service has been restored as of 06:04 by completing: a reset of hardware.
	Dialling Codes Affected:	01173 01179 01189 01202 01205 01223 01225 01234 01283 01284 01295 01354 01367 01380 01394 01438 01454 01476 01480 01487 01491 01503 01525 01536 01553 01582 01604 01608 01629 01638 01733 01752 01775 01827 01832 01858 01865 01869 01899 01908 01920 01934 01935 01945 01953 01954 01984 01993 0208543 0238032 0238034 0238036 0238046 0238047 0238048 0238049 0238057

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.