Broadband Incident Report : : ECCLESHALL MUX 101 : LOSS OF SERVICE : Reference 43140 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43140		Issue :	3
	Detected Date:	10/12/2012		Detected Time:	19:20
	Start Date:	10/12/2012		Start Time:	19:08
	Anticipated Clear Date:	11/12/2012		Anticipated Clear Time:	00:30
	Next Update Date:	11/12/2012		Next Update Time:	00:30
	Incident Headline:	: ECCLESHALL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer is now onsite investigating failure. Spares should now be onsite.
	Dialling Codes Affected:	01785 01889

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ECCLESHALL MUX 101 : LOSS OF SERVICE : Reference 43140 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43140		Issue :	2
	Detected Date:	10/12/2012		Detected Time:	19:20
	Start Date:	10/12/2012		Start Time:	19:08
	Anticipated Clear Date:	11/12/2012		Anticipated Clear Time:	00:30
	Next Update Date:	10/12/2012		Next Update Time:	23:30
	Incident Headline:	: ECCLESHALL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	There is now a loss of service rather than degraded as the hardware has completely failed. A spare has been ordered, ETA 23:00. In the meantime an engineer has been tasked to attempt to restore service with a reseat.
	Dialling Codes Affected:	01785

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ECCLESHALL MUX 101 : DEGRADED SERVICE : Reference 43140 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43140		Issue :	1
	Detected Date:	10/12/2012		Detected Time:	19:20
	Start Date:	10/12/2012		Start Time:	19:08
	Anticipated Clear Date:	10/12/2012		Anticipated Clear Time:	23:15
	Next Update Date:	10/12/2012		Next Update Time:	20:30
	Incident Headline:	: ECCLESHALL MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics.
	Dialling Codes Affected:	01785

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MSIP BPS PROVISIONING TOOL : LOSS OF SERVICE : Reference 43107 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43107		Issue :	FINAL
	Detected Date:	10/12/2012		Detected Time:	10:49
	Start Date:	10/12/2012		Start Time:	10:49
	Actual Clear Date:	10/12/2012		Actual Clear Time:	16:02
	Incident Headline:	: MSIP BPS PROVISIONING TOOL : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 16:02; by completing: a reboot of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01158 01159 01162 01200 01202 01205 012120 012124 012132 01223 01225 01229 01234 01235 01239 01241 01243 01252 01254 01255 01258 01263 01270 01273 01276 01277 01284 01285 01287 01288 01296 01302 01304 01309 01323 01327 01330 01333 01337 01342 01343 01344 01360 01373 01379 01382 01386 01388 01389 01392 01394 01403 01404 01406 01409 01423 01424 01425 01427 01429 01433 01434 01438 01440 01443 01460 01462 01463 01466 01473 01474 01483 01487 01489 01490 01491 01494 01505 01506 01509 01525 01539 01545 01547 01553 01554 01559 01562 01566 01569 01570 01584 01588 01592 01594 01603 01622 01628 01629 01633 01637 01642 01653 01654 01655 01666 01670 01674 01675 01676 01722 01728 01738 01743 01751 01752 01759 01760 01761 01763 01764 01765 01771 01773 01777 01778 01782 01785 01795 01797 01803 01823 01829 01840 01847 01865 01869 01877 01884 01889 01896 01899 01900 01925 01926 01932 01938 01939 01945 01947 01948 01952 01953 01964 01970 01980 0203069 0203113 0203211 0203224 0203265 0203302 0203417 0203490 0207001 0207005 0207068 0207093 0207510 0207515 0207517 0207531 0207536 0207537 0207538 0207607 0207609 0207619 0207697 0207700 0207719 0207987 0208201 0208202 0208203 0208245 0208248 0208280 0208352 0208354 0208365 0208386 0208420 0208421 0208428 0208457 0208566 0208567 0208579 0208664 0208677 0208696 0208769 0208810 0208826 0208829 0208835 0208840 0208881 0208888 0208889 0208930 0208932 0208933 0247623 0282586 0283754 0284065 0284485 0286863 0289127 0289145 0289146 0289147 0289185 0289127 0289145 0289146
	Duration:	0 days 05 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MSIP BPS PROVISIONING TOOL : LOSS OF SERVICE : Reference 43107 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43107		Issue :	3
	Detected Date:	10/12/2012		Detected Time:	10:49
	Start Date:	10/12/2012		Start Time:	10:49
	Anticipated Clear Date:	10/12/2012		Anticipated Clear Time:	18:00
	Next Update Date:	10/12/2012		Next Update Time:	17:00
	Incident Headline:	: MSIP BPS PROVISIONING TOOL : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Vendor has rebooted the CES ( Connect Execute Standby ) box at their end and it appears to have resolved the issue. This equipment is responsible for processing orders. Currently the operational team are retrying the orders and have completed 150. It will take another hour to retry all them all. Technical support teams are monitoring the progress of the orders.
	Dialling Codes Affected:	01132 01158 01159 01162 01200 01202 01205 012120 012124 012132 01223 01225 01229 01234 01235 01239 01241 01243 01252 01254 01255 01258 01263 01270 01273 01276 01277 01284 01285 01287 01288 01296 01302 01304 01309 01323 01327 01330 01333 01337 01342 01343 01344 01360 01373 01379 01382 01386 01388 01389 01392 01394 01403 01404 01406 01409 01423 01424 01425 01427 01429 01433 01434 01438 01440 01443 01460 01462 01463 01466 01473 01474 01483 01487 01489 01490 01491 01494 01505 01506 01509 01525 01539 01545 01547 01553 01554 01559 01562 01566 01569 01570 01584 01588 01592 01594 01603 01622 01628 01629 01633 01637 01642 01653 01654 01655 01666 01670 01674 01675 01676 01722 01728 01738 01743 01751 01752 01759 01760 01761 01763 01764 01765 01771 01773 01777 01778 01782 01785 01795 01797 01803 01823 01829 01840 01847 01865 01869 01877 01884 01889 01896 01899 01900 01925 01926 01932 01938 01939 01945 01947 01948 01952 01953 01964 01970 01980 0203069 0203113 0203211 0203224 0203265 0203302 0203417 0203490 0207001 0207005 0207068 0207093 0207510 0207515 0207517 0207531 0207536 0207537 0207538 0207607 0207609 0207619 0207697 0207700 0207719 0207987 0208201 0208202 0208203 0208245 0208248 0208280 0208352 0208354 0208365 0208386 0208420 0208421 0208428 0208457 0208566 0208567 0208579 0208664 0208677 0208696 0208769 0208810 0208826 0208829 0208835 0208840 0208881 0208888 0208889 0208930 0208932 0208933 0247623 0282586 0283754 0284065 0284485 0286863 0289127 0289145 0289146 0289147 0289185 0289127 0289145 0289146

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MSIP BPS PROVISIONING TOOL : LOSS OF SERVICE : Reference 43107 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43107		Issue :	2
	Detected Date:	10/12/2012		Detected Time:	10:49
	Start Date:	10/12/2012		Start Time:	10:49
	Anticipated Clear Date:	10/12/2012		Anticipated Clear Time:	16:30
	Next Update Date:	10/12/2012		Next Update Time:	16:00
	Incident Headline:	MSIP BPS PROVISIONING TOOL : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	237 regrade orders are currently affected, causing around 26000 plus broadband customers across multiple CPs to be affected. The technical bridge is ongoing with the CSOC, MIM team, ALU, BSP team, MSIP operations, HP are on the bridge. Next update will be at 15:00 or sooner if significant progress made.
	Dialling Codes Affected:	01158 01159 01162 01200 01202 01205 012120 012124 012132 01223 01225 01234 01235 01239 01252 01254 01255 01258 01263 01270 01273 01277 01284 01285 01287 01288 01296 01302 01304 01309 01323 01327 01330 01333 01337 01343 01344 01360 01373 01379 01388 01389 01392 01394 01403 01406 01409 01423 01425 01427 01429 01433 01434 01438 01440 01443 01460 01462 01463 01466 01473 01474 01483 01487 01490 01491 01494 01505 01506 01525 01539 01545 01547 01554 01559 01562 01569 01570 01584 01588 01592 01594 01603 01622 01628 01629 01633 01637 01642 01653 01655 01666 01670 01674 01675 01676 01722 01728 01738 01743 01751 01759 01760 01761 01763 01764 01765 01771 01773 01777 01778 01782 01785 01795 01797 01803 01823 01829 01840 01865 01869 01877 01884 01889 01899 01925 01926 01932 01938 01945 01947 01952 01953 01970 01980 0203113 0203211 0203224 0203265 0203302 0203417 0203490 0207607 0207609 0207619 0207697 0207700 0208201 0208202 0208203 0208245 0208248 0208280 0208352 0208354 0208365 0208386 0208420 0208421 0208428 0208457 0208566 0208567 0208579 0208664 0208677 0208696 0208769 0208810 0208826 0208829 0208835 0208840 0208881 0208888 0208889 0208930 0208932 0208933 0247623 0282586 0286863 0289127 0289145 0289146 0289147 0289185 0289127 0289145

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER 5 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE : Reference 43042 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43042		Issue :	INITIAL/FINAL
	Detected Date:	10/12/2012		Detected Time:	03:15
	Start Date:	10/12/2012		Start Time:	03:05
	Actual Clear Date:	10/12/2012		Actual Clear Time:	03:06
	Incident Headline:	: MANCHESTER 5 EDGE SWITCH ROUTER 8 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.