Broadband Incident Report : : STAMFORD CLARE MUX 001, WITHAM-ON-THE-HILL MUX 101 & BILLINGBORO : LOSS OF SERVICE : Reference 6702 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6702		Issue :	FINAL
	Detected Date:	29/01/2013		Detected Time:	13:58
	Start Date:	29/01/2013		Start Time:	13:53
	Actual Clear Date:	29/01/2013		Actual Clear Time:	14:25
	Incident Headline:	: STAMFORD CLARE MUX 001, WITHAM-ON-THE-HILL MUX 101 & BILLINGBORO : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 14:25 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01529 01778 01780
	Duration:	0 days 00 hours 32 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STAMFORD CLARE MUX 101, WITHAM-ON-THE-HILL MUX 101 & BILLINGBORO : LOSS OF SERVICE : Reference 6702 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6702		Issue :	1
	Detected Date:	29/01/2013		Detected Time:	13:58
	Start Date:	29/01/2013		Start Time:	13:53
	Anticipated Clear Date:	29/01/2013		Anticipated Clear Time:	15:53
	Next Update Date:	29/01/2013		Next Update Time:	15:00
	Incident Headline:	: STAMFORD CLARE MUX 101, WITHAM-ON-THE-HILL MUX 101 & BILLINGBORO : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 15:00.
	Dialling Codes Affected:	01529 01778 01780

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH VEACC80 : LOSS OF SERVICE : Reference 6625 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6625		Issue :	FINAL
	Detected Date:	28/01/2013		Detected Time:	14:01
	Start Date:	28/01/2013		Start Time:	13:51
	Actual Clear Date:	28/01/2013		Actual Clear Time:	13:52
	Incident Headline:	: EDINBURGH VEACC80 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of hr:min; by completing: This notification provides the details of the end users who were potentially impacted by an incident which has already been resolved BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 01 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER - MILTON KEYNES : DEGRADED SERVICE : Reference 6603 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6603		Issue :	FINAL
	Detected Date:	28/01/2013		Detected Time:	11:48
	Start Date:	28/01/2013		Start Time:	11:03
	Actual Clear Date:	28/01/2013		Actual Clear Time:	12:02
	Incident Headline:	: EXETER - MILTON KEYNES : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 12:02 after a re-route of circuit. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01271
	Duration:	0 days 00 hours 59 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EXETER - MILTON KEYNES : DEGRADED SERVICE : Reference 6603 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6603		Issue :	1
	Detected Date:	28/01/2013		Detected Time:	11:48
	Start Date:	28/01/2013		Start Time:	11:03
	Anticipated Clear Date:	28/01/2013		Anticipated Clear Time:	13:52
	Next Update Date:	28/01/2013		Next Update Time:	13:00
	Incident Headline:	: EXETER - MILTON KEYNES : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 13:00.
	Dialling Codes Affected:	01271

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : DEGRADE OF SERVICE : Reference 6527 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6527		Issue :	FINAL
	Detected Date:	27/01/2013		Detected Time:	12:48
	Start Date:	27/01/2013		Start Time:	12:39
	Actual Clear Date:	27/01/2013		Actual Clear Time:	13:29
	Incident Headline:	: TUNBRIDGE WELLS NODE 08005 : DEGRADE OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 13:29 after a remote reset of a card was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01273 01323 01342 01424 01435 01474 01580 01732 01825 01883 01892 01959 51892 LLND0 LLSD0 01959 51892
	Duration:	0 days 00 hours 50 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : DEGRADE OF SERVICE : Reference 6527 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6527		Issue :	1
	Detected Date:	27/01/2013		Detected Time:	12:48
	Start Date:	27/01/2013		Start Time:	12:39
	Anticipated Clear Date:	27/01/2013		Anticipated Clear Time:	15:39
	Next Update Date:	27/01/2013		Next Update Time:	14:10
	Incident Headline:	: TUNBRIDGE WELLS NODE 08005 : DEGRADE OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Degraded service to 898 Broadband end users. Completing initial diagnostics. Next update will be at 14:15.
	Dialling Codes Affected:	01273 01323 01342 01424 01435 01474 01580 01732 01825 01883 01892 01959 51892 LLND0 LLSD0 01959 51892

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.