Sunday, January 27, 2013

Broadband Incident Report : : TUNBRIDGE WELLS NODE 08005 : DEGRADE OF SERVICE : Reference 6527 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 6527   Issue : FINAL  
  Detected Date: 27/01/2013   Detected Time: 12:48  
  Start Date: 27/01/2013   Start Time: 12:39  
  Actual Clear Date: 27/01/2013   Actual Clear Time: 13:29  
     
  Incident Headline: : TUNBRIDGE WELLS NODE 08005 : DEGRADE OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 13:29 after a remote reset of a card was performed.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0127301323013420142401435
0147401580017320182501883
018920195951892LLND0LLSD0
0195951892
 
  Duration: 0 days 00 hours 50 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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