Broadband Incident Report : : ESR5.KINGSTON4 : LOSS OF SERVICE : Reference 7010 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7010		Issue :	FINAL
	Detected Date:	01/02/2013		Detected Time:	06:53
	Start Date:	01/02/2013		Start Time:	06:50
	Actual Clear Date:	01/02/2013		Actual Clear Time:	06:53
	Incident Headline:	: ESR5.KINGSTON4 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was automatically restored at 06.53 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01173 01179 01202 01225 01233 01237 01252 01256 01276 01293 01295 01305 01323 01329 01344 01364 01367 01403 01404 01428 01442 01444 01474 01483 01489 01491 01494 01590 01635 01666 01752 01823 01844 01865 01869 01872 01884 01903 01929 01962 0207055 0207473 0207474 0207476 0207511 0207540 0208623 0208671 0208674 0208678 0208683 0238036 0238042 0238066 0238067 0238081 0238084 0238086 0238087
	Duration:	0 days 00 hours 03 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KINGSTON EDGE SWITCH ROUTER 4 : LOSS OF SERVICE : Reference 6848 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6848		Issue :	INITIAL/FINAL
	Detected Date:	30/01/2013		Detected Time:	20:01
	Start Date:	30/01/2013		Start Time:	19:57
	Actual Clear Date:	30/01/2013		Actual Clear Time:	20:02
	Incident Headline:	: KINGSTON EDGE SWITCH ROUTER 4 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was automatically restored at 20:02. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 05 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOLMESFIELD MUX 001 AND CHILD 301 : DEGRADED SERVICE : Reference 6747 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6747		Issue :	FINAL
	Detected Date:	29/01/2013		Detected Time:	22:35
	Start Date:	29/01/2013		Start Time:	22:34
	Actual Clear Date:	30/01/2013		Actual Clear Time:	08:10
	Incident Headline:	: HOLMESFIELD MUX 001 AND CHILD 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 08:10 after a card was changed at Holmesfield. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01142
	Duration:	0 days 09 hours 36 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HOLMESFIELD MUX 001 AND CHILD 301 : DEGRADED SERVICE : Reference 6747 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6747		Issue :	6
	Detected Date:	29/01/2013		Detected Time:	22:35
	Start Date:	29/01/2013		Start Time:	22:34
	Anticipated Clear Date:	30/01/2013		Anticipated Clear Time:	09:15
	Next Update Date:	30/01/2013		Next Update Time:	09:00
	Incident Headline:	HOLMESFIELD MUX 001 AND CHILD 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	The engineer is onsite changing the card. Next update will be at 09:00 or sooner if significant progress made.
	Dialling Codes Affected:	01142

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HOLMESFIELD MUX 001 AND CHILD 301 : DEGRADED SERVICE : Reference 6747 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6747		Issue :	5
	Detected Date:	29/01/2013		Detected Time:	22:35
	Start Date:	29/01/2013		Start Time:	22:34
	Anticipated Clear Date:	30/01/2013		Anticipated Clear Time:	08:23
	Next Update Date:	30/01/2013		Next Update Time:	07:30
	Incident Headline:	: HOLMESFIELD MUX 001 AND CHILD 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has been restored to the host mux. A new card is required to progress the fault on the child mux. The new card is en route to site with an ETA of 05:55. Next update will be at 07:30
	Dialling Codes Affected:	01142

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORTH SCOTLAND AREA 11 MUXES : INCIDENT CANCELLED. : Reference 6755 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6755		Issue :	FINAL
	Detected Date:	30/01/2013		Detected Time:	00:10
	Start Date:	30/01/2013		Start Time:	00:05
	Actual Clear Date:	30/01/2013		Actual Clear Time:	00:05
	Incident Headline:	: NORTH SCOTLAND AREA 11 MUXES : INCIDENT CANCELLED.
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Proved to be caused by PW208202 cable planned work on the Gairloch-Broom No 2 MU6635 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01445 01470 01478 01854
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NORT SCOTLAND AREA 11 MUXES : LOSS OF SERVICE : Reference 6755 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6755		Issue :	1
	Detected Date:	30/01/2013		Detected Time:	00:10
	Start Date:	30/01/2013		Start Time:	00:05
	Anticipated Clear Date:	30/01/2013		Anticipated Clear Time:	02:05
	Next Update Date:	30/01/2013		Next Update Time:	01:35
	Incident Headline:	: NORT SCOTLAND AREA 11 MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 01:35.
	Dialling Codes Affected:	01445 01470 01478 01854

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.