Broadband Incident Report : : HOLMESFIELD MUX 001 AND CHILD 301 : DEGRADED SERVICE : Reference 6747 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	6747		Issue :	5
	Detected Date:	29/01/2013		Detected Time:	22:35
	Start Date:	29/01/2013		Start Time:	22:34
	Anticipated Clear Date:	30/01/2013		Anticipated Clear Time:	08:23
	Next Update Date:	30/01/2013		Next Update Time:	07:30
	Incident Headline:	: HOLMESFIELD MUX 001 AND CHILD 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has been restored to the host mux. A new card is required to progress the fault on the child mux. The new card is en route to site with an ETA of 05:55. Next update will be at 07:30
	Dialling Codes Affected:	01142

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.