Broadband Incident Report : : DISS NODE 09012 : LOSS OF SERVICE : Reference 11368 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11368		Issue :	2
	Detected Date:	26/02/2013		Detected Time:	10:44
	Start Date:	26/02/2013		Start Time:	10:44
	Anticipated Clear Date:	26/02/2013		Anticipated Clear Time:	16:00
	Next Update Date:	26/02/2013		Next Update Time:	14:00
	Incident Headline:	: DISS NODE 09012 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of power to the node at Diss. Fire Services have attended site and dealt with equipment that had caught fire. Work is ongoing at site to restore power to the equipment again. An ATM trained engineer has also been tasked. ETA unknown. Estimated time of repair is unknown. Next update will be at 14:00.
	Dialling Codes Affected:	01379 01953 01986

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DISS NODE 09012 : LOSS OF SERVICE : Reference 11368 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	11368		Issue :	1
	Detected Date:	26/02/2013		Detected Time:	10:44
	Start Date:	26/02/2013		Start Time:	10:44
	Anticipated Clear Date:	26/02/2013		Anticipated Clear Time:	12:49
	Next Update Date:	26/02/2013		Next Update Time:	12:00
	Incident Headline:	: DISS NODE 09012 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	An engineer has been tasked to site. Estimated time of arrival is unknown at present.
	Dialling Codes Affected:	01379 01953 01986

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BBIP : BIRMINGHAM : EDGE ROUTE SWITCH ERX11 : UNIT AT RISK : Reference 10984 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10984		Issue :	3
	Detected Date:	23/02/2013		Detected Time:	17:48
	Start Date:	23/02/2013		Start Time:	17:48
	Anticipated Clear Date:	25/02/2013		Anticipated Clear Time:	14:00
	Next Update Date:	25/02/2013		Next Update Time:	14:00
	Incident Headline:	BBIP : BIRMINGHAM : EDGE ROUTE SWITCH ERX11 : UNIT AT RISK
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Spares are now expected at site and an engineer is being tasked to provide co-op. Estimated time of repair is unknown. Next update will be at 14:00.
	Dialling Codes Affected:	01162 01204 012120 012121 012123 012124 012125 012126 012145 012160 012173 012174 012178 01239 01270 01291 01299 01327 01384 01386 01432 01443 01452 01453 01455 01495 01509 01527 01538 01543 01544 01559 01564 01568 01570 01591 01598 01608 01633 01643 01650 01654 01656 01664 01782 01785 01788 01789 01792 01832 01858 01873 01902 01905 01939 01948 01970 01974 01994 0247623 0247642 0247646 0247647 0247669 0247767 0292023 0292036 0292066 0292075 0292076 0292077 0292079 0292080 0292084 0292085 0292086 0292088 LLCM0 LLEM0 LLSW0 0292086 0292088

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BBIP : BIRMINGHAM : EDGE ROUTE SWITCH ERX11 : UNIT AT RISK : Reference 10984 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10984		Issue :	2
	Detected Date:	23/02/2013		Detected Time:	17:48
	Start Date:	23/02/2013		Start Time:	17:48
	Anticipated Clear Date:	25/02/2013		Anticipated Clear Time:	06:00
	Next Update Date:	25/02/2013		Next Update Time:	06:30
	Incident Headline:	BBIP : BIRMINGHAM : EDGE ROUTE SWITCH ERX11 : UNIT AT RISK
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Planned work has been re-scheduled for 25/02 at 02:00.
	Dialling Codes Affected:	01162 01204 012120 012121 012123 012124 012125 012126 012145 012160 012173 012174 012178 01239 01270 01291 01299 01327 01384 01386 01432 01443 01452 01453 01455 01495 01509 01527 01538 01543 01544 01559 01564 01568 01570 01591 01598 01608 01633 01643 01650 01654 01656 01664 01782 01785 01788 01789 01792 01832 01858 01873 01902 01905 01939 01948 01970 01974 01994 0247623 0247642 0247646 0247647 0247669 0247767 0292023 0292036 0292066 0292075 0292076 0292077 0292079 0292080 0292084 0292085 0292086 0292088 LLCM0 LLEM0 LLSW0 0292086 0292088

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING : PARTIAL DEGRADED SERVICE : Reference 10983 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10983		Issue :	FINAL
	Detected Date:	23/02/2013		Detected Time:	17:16
	Start Date:	23/02/2013		Start Time:	17:16
	Actual Clear Date:	24/02/2013		Actual Clear Time:	02:00
	Incident Headline:	: READING : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 02:00 after a remote card reload was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01209 01256 01264 01635 01837 01963 01256 01264 01635
	Duration:	0 days 08 hours 44 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING : PARTIAL DEGRADED SERVICE : Reference 10983 : Issue 8 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10983		Issue :	8
	Detected Date:	23/02/2013		Detected Time:	17:16
	Start Date:	23/02/2013		Start Time:	17:16
	Anticipated Clear Date:	24/02/2013		Anticipated Clear Time:	06:00
	Next Update Date:	24/02/2013		Next Update Time:	03:55
	Incident Headline:	: READING : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Technical support and operational team carrying out further investigation. Root cause not yet known. Estimated time of restoration not yet known. Next update will be at 04:00.
	Dialling Codes Affected:	01209 01256 01264 01635 01837 01963 01256 01264 01635

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING : PARTIAL DEGRADED SERVICE : Reference 10983 : Issue 7 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10983		Issue :	7
	Detected Date:	23/02/2013		Detected Time:	17:16
	Start Date:	23/02/2013		Start Time:	17:16
	Anticipated Clear Date:	24/02/2013		Anticipated Clear Time:	02:55
	Next Update Date:	24/02/2013		Next Update Time:	01:55
	Incident Headline:	: READING : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Operational team has identified a common point in Reading for the package loss. They are carrying out further investigations. Next update will be at 02:00.
	Dialling Codes Affected:	01209 01256 01264 01635 01837 01963 01256 01264 01635

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.