Broadband Incident Report : : SHEFFIELD 4 EDGE ROUTE SWITCH 20 : LOSS OF SERVICE : Reference 25043 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25043		Issue :	3
	Detected Date:	09/06/2013		Detected Time:	12:38
	Start Date:	09/06/2013		Start Time:	12:38
	Anticipated Clear Date:	09/06/2013		Anticipated Clear Time:	19:44
	Next Update Date:	09/06/2013		Next Update Time:	19:00
	Incident Headline:	: SHEFFIELD 4 EDGE ROUTE SWITCH 20 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Technical bridge is ongoing. Vendor support have localised the possible root cause and are working to restore service. Next update will be at 19:00
	Dialling Codes Affected:	01132 01133 01142 01158 01159 01205 01226 01262 01274 01287 01302 01325 01332 01347 01377 01400 01405 01422 01423 01427 01429 01430 01433 01472 01492 01507 01522 01526 01529 016148 01636 01642 01669 01677 01709 01723 01724 01740 01748 01757 01759 01765 01773 01777 01833 01904 01924 01937 01947 01964 01977 01924 01937 01947

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD EDGE ROUTE SWITCH 4 : LOSS OF SERVICE : Reference 25043 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25043		Issue :	2
	Detected Date:	09/06/2013		Detected Time:	12:38
	Start Date:	09/06/2013		Start Time:	12:38
	Anticipated Clear Date:	09/06/2013		Anticipated Clear Time:	17:44
	Next Update Date:	09/06/2013		Next Update Time:	15:00
	Incident Headline:	: SHEFFIELD EDGE ROUTE SWITCH 4 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Technical bridge set up. All parties required have been engaged. Operational team are checking availability of spares if required. Root cause and estimated time of repair is not known at present. Please note headline and impact change. Next update will be at 15:00
	Dialling Codes Affected:	01132 01133 01142 01158 01159 01205 01226 01262 01274 01287 01302 01325 01332 01347 01377 01400 01405 01422 01423 01427 01429 01430 01433 01472 01492 01507 01522 01526 01529 016148 01636 01642 01669 01677 01709 01723 01724 01740 01748 01757 01759 01765 01773 01777 01833 01904 01924 01937 01947 01964 01977 01924 01937 01947

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD EDGE ROUTE SWITCH 4 : PARTIAL LOSS OF SERVICE : Reference 25043 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25043		Issue :	1
	Detected Date:	09/06/2013		Detected Time:	12:38
	Start Date:	09/06/2013		Start Time:	12:38
	Anticipated Clear Date:	09/06/2013		Anticipated Clear Time:	14:44
	Next Update Date:	09/06/2013		Next Update Time:	14:24
	Incident Headline:	: SHEFFIELD EDGE ROUTE SWITCH 4 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Operational team contiune with there investigations. Root cause and estimated time of repair is not known at present. Next update will be at 14:30
	Dialling Codes Affected:	01132 01133 01142 01158 01159 01205 01226 01262 01274 01287 01302 01325 01332 01347 01377 01400 01405 01422 01423 01427 01429 01430 01433 01472 01492 01507 01522 01526 01529 016148 01636 01642 01669 01677 01709 01723 01724 01740 01748 01757 01759 01765 01773 01777 01833 01904 01924 01937 01947 01964 01977 01924 01937 01947

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NACTON MUX 001 : DEGRADED SERVICE. : Reference 25034 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25034		Issue :	FINAL
	Detected Date:	09/06/2013		Detected Time:	08:26
	Start Date:	09/06/2013		Start Time:	08:21
	Actual Clear Date:	09/06/2013		Actual Clear Time:	10:45
	Incident Headline:	: NACTON MUX 001 : DEGRADED SERVICE.
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service has been restored as of 10:45; by completing: a power cycle. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01473
	Duration:	0 days 02 hours 24 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : NACTON MUX 001 : DEGRADED SERVICE. : Reference 25034 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25034		Issue :	1
	Detected Date:	09/06/2013		Detected Time:	08:26
	Start Date:	09/06/2013		Start Time:	08:21
	Anticipated Clear Date:	09/06/2013		Anticipated Clear Time:	11:31
	Next Update Date:	09/06/2013		Next Update Time:	10:05
	Incident Headline:	: NACTON MUX 001 : DEGRADED SERVICE.
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01473

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKIE AREA : LOSS OF SERVICE : Reference 25027 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25027		Issue :	FINAL
	Detected Date:	09/06/2013		Detected Time:	04:39
	Start Date:	09/06/2013		Start Time:	04:39
	Actual Clear Date:	09/06/2013		Actual Clear Time:	06:35
	Incident Headline:	: BUCKIE AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 06:35 when engineer got to site. Percussion tests performed and fault did not reappear. Hardware is en route to site in case required. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01343 01542
	Duration:	0 days 01 hours 56 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BUCKIE AREA : LOSS OF SERVICE : Reference 25027 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25027		Issue :	1
	Detected Date:	09/06/2013		Detected Time:	04:39
	Start Date:	09/06/2013		Start Time:	04:39
	Anticipated Clear Date:	09/06/2013		Anticipated Clear Time:	08:39
	Next Update Date:	09/06/2013		Next Update Time:	07:00
	Incident Headline:	: BUCKIE AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Operational team are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01343 01542

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.