Sunday, June 9, 2013

Broadband Incident Report : : SHEFFIELD EDGE ROUTE SWITCH 4 : PARTIAL LOSS OF SERVICE : Reference 25043 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25043   Issue : 1  
  Detected Date: 09/06/2013   Detected Time: 12:38  
  Start Date: 09/06/2013   Start Time: 12:38  
  Anticipated Clear Date: 09/06/2013   Anticipated Clear Time: 14:44  
  Next Update Date: 09/06/2013   Next Update Time: 14:24  
     
  Incident Headline: : SHEFFIELD EDGE ROUTE SWITCH 4 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Operational team contiune with there investigations. Root cause and estimated time of repair is not known at present. Next update will be at 14:30  
  Dialling Codes Affected:
0113201133011420115801159
0120501226012620127401287
0130201325013320134701377
0140001405014220142301427
0142901430014330147201492
01507015220152601529016148
0163601642016690167701709
0172301724017400174801757
0175901765017730177701833
0190401924019370194701964
01977019240193701947
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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