Broadband Incident Report : : WEST MIDLANDS : PARTIAL LOSS OF SERVICE : Reference 30246 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30246		Issue :	1
	Detected Date:	15/07/2013		Detected Time:	12:42
	Start Date:	15/07/2013		Start Time:	12:42
	Anticipated Clear Date:	15/07/2013		Anticipated Clear Time:	16:00
	Next Update Date:	15/07/2013		Next Update Time:	15:45
	Incident Headline:	: WEST MIDLANDS : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Issue has been identified to be MSH transmission. Transmission team are aware and investigating. Root cause and estimated time of repair is not known at present.
	Dialling Codes Affected:	01299 01527 01562 01785 01905 01952 01527 01562 01785

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 30214 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30214		Issue :	FINAL
	Detected Date:	15/07/2013		Detected Time:	09:18
	Start Date:	15/07/2013		Start Time:	09:18
	Actual Clear Date:	15/07/2013		Actual Clear Time:	12:44
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 12:44 by hardware change at Burgh on Bain BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01507
	Duration:	0 days 03 hours 26 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 30214 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30214		Issue :	3
	Detected Date:	15/07/2013		Detected Time:	09:18
	Start Date:	15/07/2013		Start Time:	09:18
	Anticipated Clear Date:	15/07/2013		Anticipated Clear Time:	14:00
	Next Update Date:	15/07/2013		Next Update Time:	14:00
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer on site liaising with the operational team. Spare not found on site and is being chased with stores. Estimated time of repair is unknown. Next update will be at 14:00.
	Dialling Codes Affected:	01507

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH 7 EDGE ROUTE SWITCH 32 : DEGRADED SERVICE : Reference 30231 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30231		Issue :	1
	Detected Date:	15/07/2013		Detected Time:	10:43
	Start Date:	15/07/2013		Start Time:	10:43
	Anticipated Clear Date:	15/07/2013		Anticipated Clear Time:	12:50
	Next Update Date:	15/07/2013		Next Update Time:	12:50
	Incident Headline:	: EDINBURGH 7 EDGE ROUTE SWITCH 32 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair is not known at present. The next update will be at 12:50.
	Dialling Codes Affected:

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 30214 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30214		Issue :	2
	Detected Date:	15/07/2013		Detected Time:	09:18
	Start Date:	15/07/2013		Start Time:	09:18
	Anticipated Clear Date:	15/07/2013		Anticipated Clear Time:	13:18
	Next Update Date:	15/07/2013		Next Update Time:	12:30
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer tasked to site. ETA unknown at present. Spares ordered and should arrive by 11:25. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 12:30.
	Dialling Codes Affected:	01507

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 30214 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30214		Issue :	1
	Detected Date:	15/07/2013		Detected Time:	09:18
	Start Date:	15/07/2013		Start Time:	09:18
	Anticipated Clear Date:	15/07/2013		Anticipated Clear Time:	13:18
	Next Update Date:	15/07/2013		Next Update Time:	10:25
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Degraded service to 393 end users. Completing initial diagnostics.
	Dialling Codes Affected:	01507

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ERX6 EALING 2 : LOSS OF SERVICE : Reference 30141 : Issue INITIAL/FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30141		Issue :	INITIAL/FINAL
	Detected Date:	14/07/2013		Detected Time:	17:48
	Start Date:	14/07/2013		Start Time:	17:44
	Actual Clear Date:	14/07/2013		Actual Clear Time:	17:45
	Incident Headline:	ERX6 EALING 2 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Brief loss of service for 778 broadband end users. Service fully restored at 17:45 after a switchover at Ealing. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01208 01249 01296 01308 01409 01438 01442 01494 01579 01753 01895 01923 0207221 0207224 0207229 0207349 0207351 0207352 0207371 0207373 0207376 0207384 0207486 0207487 0207602 0207603 0207607 0207731 0207751 0207792 0207795 0207935 0208343 0208422 0208423 0208429 0208452 0208455 0208560 0208568 0208571 0208748 0208752 0208759 0208800 0208802 0208809 0208842 0208843 0208866 0208868 0208893 0208896 0208897 0208904 0208966 0208992 0208993 20737 20760 0208992 0208993 20737
	Duration:	0 days 00 hours 01 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.