Broadband Incident Report : : 9 MUXES IN NORWICH AREA : LOSS OF SERVICE : Reference 31698 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31698		Issue :	1
	Detected Date:	24/07/2013		Detected Time:	15:53
	Start Date:	24/07/2013		Start Time:	15:48
	Anticipated Clear Date:	24/07/2013		Anticipated Clear Time:	17:59
	Next Update Date:	24/07/2013		Next Update Time:	17:00
	Incident Headline:	: 9 MUXES IN NORWICH AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	The operational team are completing further diagnostics. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 17:00.
	Dialling Codes Affected:	01263 01692 01953

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : 9 MUXES IN NEWMARKET AREA : LOSS OF SERVICE : Reference 31690 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31690		Issue :	INITIAL/FINAL
	Detected Date:	24/07/2013		Detected Time:	15:00
	Start Date:	24/07/2013		Start Time:	14:11
	Actual Clear Date:	24/07/2013		Actual Clear Time:	14:31
	Incident Headline:	: 9 MUXES IN NEWMARKET AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 14:31. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01263 01692 01953
	Duration:	0 days 00 hours 20 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRADFIELD MUX 101 : LOSS OF SERVICE : Reference 31304 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31304		Issue :	FINAL
	Detected Date:	22/07/2013		Detected Time:	15:13
	Start Date:	22/07/2013		Start Time:	15:13
	Actual Clear Date:	22/07/2013		Actual Clear Time:	16:54
	Incident Headline:	: BRADFIELD MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Loss of service to 364 end users. Customer service fully restored @ 16:54, following a broken fibre being respliced. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01189
	Duration:	0 days 01 hours 41 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRADFIELD MUX 101 : LOSS OF SERVICE : Reference 31304 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31304		Issue :	2
	Detected Date:	22/07/2013		Detected Time:	15:13
	Start Date:	22/07/2013		Start Time:	15:13
	Anticipated Clear Date:	22/07/2013		Anticipated Clear Time:	18:00
	Next Update Date:	22/07/2013		Next Update Time:	18:00
	Incident Headline:	: BRADFIELD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Spare card en route to Bradfield, ETA 17:00. Engineer tasked to site, ETA to be advised. The next update will be at 18:00 or sooner if significant progress is made.
	Dialling Codes Affected:	01189

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRADFIELD MUX 101 : LOSS OF SERVICE : Reference 31304 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31304		Issue :	1
	Detected Date:	22/07/2013		Detected Time:	15:13
	Start Date:	22/07/2013		Start Time:	15:13
	Anticipated Clear Date:	22/07/2013		Anticipated Clear Time:	17:15
	Next Update Date:	22/07/2013		Next Update Time:	16:20
	Incident Headline:	: BRADFIELD MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Cause of the incident is unconfirmed at present. Estimated time of repair is not known. The next update will be at 16:20 or sooner if significant progress made.
	Dialling Codes Affected:	01189

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SOUTHAMPTON NODE 05010 : PARTIAL LOSS OF SERVICE : Reference 31186 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31186		Issue :	FINAL
	Detected Date:	21/07/2013		Detected Time:	09:03
	Start Date:	21/07/2013		Start Time:	09:03
	Actual Clear Date:	21/07/2013		Actual Clear Time:	10:14
	Incident Headline:	: SOUTHAMPTON NODE 05010 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 10:14 when a card was reseated at Southampton. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01159 01179 01202 01225 01249 01256 01263 01267 01279 01282 01293 01305 01323 01383 01389 014133 014135 014142 014155 014177 01420 01424 01425 01436 01443 01474 01475 01483 01484 015148 01522 01543 01563 01569 01592 01603 01604 016122 016124 016172 016187 01625 01628 01633 01634 01656 01689 01691 01706 01722 01724 01730 01733 01752 01753 01754 01784 01792 01794 01803 01865 01892 01902 01904 01922 01923 01934 01942 01983 01989 0207277 0238020 0238021 0238022 0238023 0238033 0238038 0238048 0238063 0238071 0238081 0238082 0238083 0238084 0238087 0238122 0238178 0239282 0247638 0247668 0292034
	Duration:	0 days 01 hours 11 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SOUTHAMPTON NODE 05010 : PARTIAL LOSS OF SERVICE : Reference 31186 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	31186		Issue :	1
	Detected Date:	21/07/2013		Detected Time:	09:03
	Start Date:	21/07/2013		Start Time:	09:03
	Anticipated Clear Date:	21/07/2013		Anticipated Clear Time:	11:07
	Next Update Date:	21/07/2013		Next Update Time:	10:30
	Incident Headline:	: SOUTHAMPTON NODE 05010 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Tasking to site for further investigation and locating spare hardware. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be at 10:30.
	Dialling Codes Affected:	01132 01159 01179 01202 01225 01249 01256 01263 01267 01279 01282 01293 01305 01323 01383 01389 014133 014135 014142 014155 014177 01420 01424 01425 01436 01443 01474 01475 01483 01484 015148 01522 01543 01563 01569 01592 01603 01604 016122 016124 016172 016187 01625 01628 01633 01634 01656 01689 01691 01706 01722 01724 01730 01733 01752 01753 01754 01784 01792 01794 01803 01865 01892 01902 01904 01922 01923 01934 01942 01983 01989 0207277 0238020 0238021 0238022 0238023 0238033 0238038 0238048 0238063 0238071 0238081 0238082 0238083 0238084 0238087 0238122 0238178 0239282 0247638 0247668 0292034

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.