Broadband Incident Report : ADSL : STRATTON AUDLEY: MUX 101 & 102 : DEGRADED SERVICE : Reference 32208 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32208		Issue :	FINAL
	Detected Date:	29/07/2013		Detected Time:	08:56
	Start Date:	29/07/2013		Start Time:	08:56
	Actual Clear Date:	29/07/2013		Actual Clear Time:	09:12
	Incident Headline:	ADSL : STRATTON AUDLEY: MUX 101 & 102 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Degraded internet services for 816 Broadband end users. TSO has received no fault reports. Service automatically restored at 09:12. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01869
	Duration:	0 days 00 hours 16 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : STRATTON AUDLEY: MUX 101 & 102 : DEGRADED SERVICE : Reference 32208 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32208		Issue :	1
	Detected Date:	29/07/2013		Detected Time:	08:56
	Start Date:	29/07/2013		Start Time:	08:56
	Anticipated Clear Date:	29/07/2013		Anticipated Clear Time:	10:58
	Next Update Date:	29/07/2013		Next Update Time:	10:15
	Incident Headline:	ADSL : STRATTON AUDLEY: MUX 101 & 102 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Degraded internet services for 816 Broadband end users. Completing initial diagnostics. Next update will be at 10:15.
	Dialling Codes Affected:	01869

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BLOCKLEY ADSL 101, STANTON DSL 001 AND PAXFORD ADSL 101 : LOSS OF SERVICE : Reference 32137 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32137		Issue :	FINAL
	Detected Date:	28/07/2013		Detected Time:	08:12
	Start Date:	28/07/2013		Start Time:	07:57
	Actual Clear Date:	28/07/2013		Actual Clear Time:	10:50
	Incident Headline:	: BLOCKLEY ADSL 101, STANTON DSL 001 AND PAXFORD ADSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored to all customers by 10:50 when the affected fibres were prioritised to restore service. All services confirmed as restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01386
	Duration:	0 days 02 hours 53 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BLOCKLEY ADSL 101, STANTON DSL 001 AND PAXFORD ADSL 101 : LOSS OF SERVICE : Reference 32137 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32137		Issue :	3
	Detected Date:	28/07/2013		Detected Time:	08:12
	Start Date:	28/07/2013		Start Time:	07:57
	Anticipated Clear Date:	29/07/2013		Anticipated Clear Time:	07:00
	Next Update Date:	29/07/2013		Next Update Time:	06:30
	Incident Headline:	BLOCKLEY ADSL 101, STANTON DSL 001 AND PAXFORD ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 2059 Broadband end users. The root cause is a planned works ref PW223104 . The expected restoration time is unknown at present, the full planned work completion time is 06:00 29/07/13. Next update will be at 06:30 29/07/13 or sooner if significant progress made.
	Dialling Codes Affected:	01386

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BLOCKLEY ADSL 101, STANTON DSL 001 AND PAXFORD ADSL 101 : LOSS OF SERVICE : Reference 32137 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32137		Issue :	2
	Detected Date:	28/07/2013		Detected Time:	08:12
	Start Date:	28/07/2013		Start Time:	07:57
	Anticipated Clear Date:	29/07/2013		Anticipated Clear Time:	07:00
	Next Update Date:	29/07/2013		Next Update Time:	06:30
	Incident Headline:	BLOCKLEY ADSL 101, STANTON DSL 001 AND PAXFORD ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 2059 Broadband end users. The root cause is a planned works ref PW223104 . The expected restoration time is unknown at present, the full planned work completion time is 06:00 29/07/13. Next update will be at 06:30 29/07/13 or sooner if significant progress made.
	Dialling Codes Affected:	01386

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BLOCKLEY ADSL 101, STANTON DSL 001 AND PAXFORD ADSL 101 : LOSS OF SERVICE : Reference 32137 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32137		Issue :	1
	Detected Date:	28/07/2013		Detected Time:	08:12
	Start Date:	28/07/2013		Start Time:	07:57
	Anticipated Clear Date:	28/07/2013		Anticipated Clear Time:	11:00
	Next Update Date:	28/07/2013		Next Update Time:	10:30
	Incident Headline:	BLOCKLEY ADSL 101, STANTON DSL 001 AND PAXFORD ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services for 1553 Broadband end users. The root cause is under investigation. The expected restoration time is unknown at present. Completing initial diagnostics. Next update will be at 10:30 or sooner if significant progress made.
	Dialling Codes Affected:	01386

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : HARTING MUX 101 AND 102 : LOSS OF SERVICE : Reference 32104 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	32104		Issue :	FINAL
	Detected Date:	27/07/2013		Detected Time:	23:33
	Start Date:	27/07/2013		Start Time:	23:30
	Actual Clear Date:	27/07/2013		Actual Clear Time:	23:43
	Incident Headline:	: HARTING MUX 101 AND 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 23:43. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01730
	Duration:	0 days 00 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.