Broadband Incident Report : : GREAT EASTON MUX 001 : DEGRADED SERVICE : Reference 8110 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	8110		Issue :	FINAL
	Detected Date:	03/03/2014		Detected Time:	14:48
	Start Date:	03/03/2014		Start Time:	14:48
	Actual Clear Date:	03/03/2014		Actual Clear Time:	15:05
	Incident Headline:	: GREAT EASTON MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 15:05. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01371
	Duration:	0 days 00 hours 17 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 001 : DEGRADED SERVICE : Reference 8110 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	8110		Issue :	1
	Detected Date:	03/03/2014		Detected Time:	14:48
	Start Date:	03/03/2014		Start Time:	14:48
	Anticipated Clear Date:	03/03/2014		Anticipated Clear Time:	18:45
	Next Update Date:	03/03/2014		Next Update Time:	16:45
	Incident Headline:	: GREAT EASTON MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211: PARTIAL DEGRADED SERVICE : Reference 7964 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7964		Issue :	FINAL
	Detected Date:	02/03/2014		Detected Time:	08:10
	Start Date:	02/03/2014		Start Time:	08:08
	Actual Clear Date:	02/03/2014		Actual Clear Time:	08:23
	Incident Headline:	: READING NODE 05211: PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored at 08:23 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01179 01189 01209 01256 01264 01275 01280 01285 01305 01306 01326 01329 01363 01364 01380 01392 01420 01494 01503 01626 01720 01722 01726 01736 01747 01749 01752 01793 01794 01803 01823 01837 01844 01865 01935 01983 01993 0238021 0238022 0238023 0238033 0238040 0238045 0238063 0238071 0238083 0238178
	Duration:	0 days 00 hours 15 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211: PARTIAL DEGRADED SERVICE : Reference 7964 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7964		Issue :	1
	Detected Date:	02/03/2014		Detected Time:	08:10
	Start Date:	02/03/2014		Start Time:	08:08
	Anticipated Clear Date:	02/03/2014		Anticipated Clear Time:	12:05
	Next Update Date:	02/03/2014		Next Update Time:	10:05
	Incident Headline:	: READING NODE 05211: PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01179 01189 01209 01256 01264 01275 01280 01285 01305 01306 01326 01329 01363 01364 01380 01392 01420 01494 01503 01626 01720 01722 01726 01736 01747 01749 01752 01793 01794 01803 01823 01837 01844 01865 01935 01983 01993 0238021 0238022 0238023 0238033 0238040 0238045 0238063 0238071 0238083 0238178

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE : Reference 7726 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7726		Issue :	FINAL
	Detected Date:	27/02/2014		Detected Time:	13:11
	Start Date:	27/02/2014		Start Time:	13:08
	Actual Clear Date:	27/02/2014		Actual Clear Time:	14:54
	Incident Headline:	: GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 14:54. Local power outage, no failure on the BT network. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01371
	Duration:	0 days 01 hours 46 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE : Reference 7726 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7726		Issue :	3
	Detected Date:	27/02/2014		Detected Time:	13:11
	Start Date:	27/02/2014		Start Time:	13:08
	Anticipated Clear Date:	27/02/2014		Anticipated Clear Time:	17:15
	Next Update Date:	27/02/2014		Next Update Time:	16:40
	Incident Headline:	: GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Transmission and power engineers en route to sites, estimated time of arrival 15:10. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE : Reference 7726 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	7726		Issue :	2
	Detected Date:	27/02/2014		Detected Time:	13:11
	Start Date:	27/02/2014		Start Time:	13:08
	Anticipated Clear Date:	27/02/2014		Anticipated Clear Time:	17:15
	Next Update Date:	27/02/2014		Next Update Time:	15:15
	Incident Headline:	: GREAT EASTON MUX 301 & MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Upgraded to P1 due to customer impact. Please not change of headline and change in impact. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01371

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.