Broadband Incident Report : KIRKWALL NODE 12019 : PARTIAL DEGRADED SERVICE : Reference 15054 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15054		Issue :	FINAL
	Detected Date:	01/05/2014		Detected Time:	03:17
	Start Date:	01/05/2014		Start Time:	03:07
	Actual Clear Date:	02/05/2014		Actual Clear Time:	11:50
	Incident Headline:	KIRKWALL NODE 12019 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	ervice fully restored at 11:50 after a hardware change at Kirdford. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01856
	Duration:	1 days 08 hours 43 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : KIRKWALL NODE 12019 : PARTIAL DEGRADED SERVICE : Reference 15054 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15054		Issue :	6
	Detected Date:	01/05/2014		Detected Time:	03:17
	Start Date:	01/05/2014		Start Time:	03:07
	Anticipated Clear Date:	02/05/2014		Anticipated Clear Time:	19:10
	Next Update Date:	02/05/2014		Next Update Time:	19:00
	Incident Headline:	KIRKWALL NODE 12019 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The spares will be taken on the only ferry running to the Island today at 17:00. An engineer will be tasked to fit the spares on the island. Reroute options have been investigated and there is no capacity. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01856

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KIRKWALL NODE 12019 : PARTIAL DEGRADED SERVICE : Reference 15054 : Issue 5 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15054		Issue :	5
	Detected Date:	01/05/2014		Detected Time:	03:17
	Start Date:	01/05/2014		Start Time:	03:07
	Anticipated Clear Date:	02/05/2014		Anticipated Clear Time:	09:00
	Next Update Date:	02/05/2014		Next Update Time:	09:00
	Incident Headline:	: KIRKWALL NODE 12019 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Following further information on the ordered spares it transpires the spares will be delivered to Aberdeen in the morning. An engineer will be tasked to transport the spares to the ferry and the engineer on the island can collect them. Reroute options have been investigated and there is no capacity. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01856

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KIRKWELL NODE 12019 : PARTIAL DEGRADED SERVICE : Reference 15054 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15054		Issue :	4
	Detected Date:	01/05/2014		Detected Time:	03:17
	Start Date:	01/05/2014		Start Time:	03:07
	Anticipated Clear Date:	01/05/2014		Anticipated Clear Time:	21:00
	Next Update Date:	01/05/2014		Next Update Time:	21:00
	Incident Headline:	: KIRKWELL NODE 12019 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	An engineer is on the island awaiting the spares deliveries. They should arrive between 17:00 - 20:15. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01856

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : KIRKWELL NODE 12019 : PARTIAL DEGRADED SERVICE : Reference 15054 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15054		Issue :	3
	Detected Date:	01/05/2014		Detected Time:	03:17
	Start Date:	01/05/2014		Start Time:	03:07
	Anticipated Clear Date:	01/05/2014		Anticipated Clear Time:	10:15
	Next Update Date:	01/05/2014		Next Update Time:	10:00
	Incident Headline:	KIRKWELL NODE 12019 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A card re-seat has failed to restore service. The new hardware is en route to site ETA 09:00 Next update will be issued upon service restoration unless there should be a significant development. Degraded internet services for {669} Broadband Customers.
	Dialling Codes Affected:	01856

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KIRKWELL NODE 12019 : PARTIAL DEGRADED SERVICE : Reference 15054 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15054		Issue :	2
	Detected Date:	01/05/2014		Detected Time:	03:17
	Start Date:	01/05/2014		Start Time:	03:07
	Anticipated Clear Date:	01/05/2014		Anticipated Clear Time:	08:00
	Next Update Date:	01/05/2014		Next Update Time:	07:00
	Incident Headline:	: KIRKWELL NODE 12019 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Please note change in headline and customer impact. Downgrading incident as per criteria. Fault has been proven to be due to a transmission hardware failure. An engineer has been tasked to site to investigate further and spares have been ordered to site should they be required, ETA 07:30. Next update will be issued upon service restoration.
	Dialling Codes Affected:	01856

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : KIRKWELL NODE 12019 : PARTIAL LOSS OF SERVICE : Reference 15054 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15054		Issue :	1
	Detected Date:	01/05/2014		Detected Time:	03:17
	Start Date:	01/05/2014		Start Time:	03:07
	Anticipated Clear Date:	01/05/2014		Anticipated Clear Time:	06:30
	Next Update Date:	01/05/2014		Next Update Time:	05:00
	Incident Headline:	: KIRKWELL NODE 12019 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be issued at 05:00.
	Dialling Codes Affected:	01856

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.