Broadband Incident Report : : WEST MIDLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 17654 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17654		Issue :	4
	Detected Date:	28/04/2015		Detected Time:	11:18
	Start Date:	28/04/2015		Start Time:	11:12
	Anticipated Clear Date:	28/04/2015		Anticipated Clear Time:	16:00
	Next Update Date:	28/04/2015		Next Update Time:	16:00
	Incident Headline:	: WEST MIDLANDS MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A Precision Test Officer is on site investigating a suspected fibre fault. As a parallel action, remote re-routes are being investigated to restore services for the Broadband customers. Spare hardware is also en route to site, should it be required, ETA 15:30. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01630 01948 01952

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST MIDLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 17654 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17654		Issue :	3
	Detected Date:	28/04/2015		Detected Time:	11:18
	Start Date:	28/04/2015		Start Time:	11:12
	Anticipated Clear Date:	28/04/2015		Anticipated Clear Time:	16:00
	Next Update Date:	28/04/2015		Next Update Time:	14:00
	Incident Headline:	: WEST MIDLANDS MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineers are en route to Wem and Whitchurch to continue investigations, ETAs 12:15 & 12:30. A request has been made into Openreach to task a Precision Test Officer to site as a parallel action, ETA to be advised. Next update will be issued upon a significant development.
	Dialling Codes Affected:	01630 01948 01952

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST MIDLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 17654 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17654		Issue :	2
	Detected Date:	28/04/2015		Detected Time:	11:18
	Start Date:	28/04/2015		Start Time:	11:12
	Anticipated Clear Date:	28/04/2015		Anticipated Clear Time:	13:12
	Next Update Date:	28/04/2015		Next Update Time:	12:18
	Incident Headline:	: WEST MIDLANDS MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for{tba} Broadband customers at West Midlands Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01630 01948 01952

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST MIDLANDS MULTIPLE MUXES : LOSS OF SERVICE : Reference 17654 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17654		Issue :	1
	Detected Date:	28/04/2015		Detected Time:	11:18
	Start Date:	28/04/2015		Start Time:	11:12
	Anticipated Clear Date:	28/04/2015		Anticipated Clear Time:	13:12
	Next Update Date:	28/04/2015		Next Update Time:	12:18
	Incident Headline:	: WEST MIDLANDS MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01630 01948 01952

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUX : LOSS OF SERVICE : Reference 17552 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17552		Issue :	FINAL
	Detected Date:	27/04/2015		Detected Time:	16:31
	Start Date:	27/04/2015		Start Time:	16:27
	Actual Clear Date:	27/04/2015		Actual Clear Time:	16:31
	Incident Headline:	ADSL : MULTIPLE MUX : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service automatically restored at 16:31. Please note a change in the incident headline. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01851
	Duration:	0 days 00 hours 04 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX : LOSS OF SERVICE : Reference 17552 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17552		Issue :	2
	Detected Date:	27/04/2015		Detected Time:	16:31
	Start Date:	27/04/2015		Start Time:	16:27
	Anticipated Clear Date:	27/04/2015		Anticipated Clear Time:	18:27
	Next Update Date:	27/04/2015		Next Update Time:	17:31
	Incident Headline:	: MULTIPLE MUX : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Loss of internet services for{641} Broadband customers at PORT OF NESS ISLE OF LEWIS HISTORIC & BORVE : Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01851

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX : LOSS OF SERVICE : Reference 17552 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17552		Issue :	1
	Detected Date:	27/04/2015		Detected Time:	16:31
	Start Date:	27/04/2015		Start Time:	16:27
	Anticipated Clear Date:	27/04/2015		Anticipated Clear Time:	18:27
	Next Update Date:	27/04/2015		Next Update Time:	17:31
	Incident Headline:	: MULTIPLE MUX : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01851

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.