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Incident Manager - Automatic Mailer.
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| BT Wholesale - Broadband Incident Report | |||||||||
| Please read the following incident report as it could have an impact on some of your end users | |||||||||
| BT Incident Reference: | 17654 | Issue : | 4 | ||||||
| Detected Date: | 28/04/2015 | Detected Time: | 11:18 | ||||||
| Start Date: | 28/04/2015 | Start Time: | 11:12 | ||||||
| Anticipated Clear Date: | 28/04/2015 | Anticipated Clear Time: | 16:00 | ||||||
| Next Update Date: | 28/04/2015 | Next Update Time: | 16:00 | ||||||
| Incident Headline: | : WEST MIDLANDS MULTIPLE MUXES : LOSS OF SERVICE | ||||||||
| Incident Details: | At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. | ||||||||
| Progress Details: | A Precision Test Officer is on site investigating a suspected fibre fault. As a parallel action, remote re-routes are being investigated to restore services for the Broadband customers. Spare hardware is also en route to site, should it be required, ETA 15:30. Next update will be issued upon a significant development. | ||||||||
| Dialling Codes Affected: |
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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.
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