Broadband Incident Report : ADSL :[LEIGHTERTON]: MUX 101 : LOSS OF SERVICE : Reference 42722 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42722		Issue :	1
	Detected Date:	11/09/2015		Detected Time:	09:06
	Start Date:	11/09/2015		Start Time:	08:56
	Anticipated Clear Date:	11/09/2015		Anticipated Clear Time:	13:06
	Next Update Date:	11/09/2015		Next Update Time:	10:06
	Incident Headline:	ADSL :[LEIGHTERTON]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01666

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 42658 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42658		Issue :	FINAL
	Detected Date:	11/09/2015		Detected Time:	02:17
	Start Date:	11/09/2015		Start Time:	01:50
	Actual Clear Date:	11/09/2015		Actual Clear Time:	03:17
	Incident Headline:	ADSL : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service.
	Closure Details:	Service fully restored at 03:17 after hardware was re-seated at Urray. The card will be changed once a replacement has arrived to prevent further failures. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01470 01478 01595 01851 01854 01857 01957 01971 To Fo
	Duration:	0 days 01 hours 27 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 42658 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42658		Issue :	FINAL
	Detected Date:	11/09/2015		Detected Time:	02:17
	Start Date:	11/09/2015		Start Time:	01:50
	Actual Clear Date:	11/09/2015		Actual Clear Time:	03:17
	Incident Headline:	: MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 03:17 after hardware was re-seated at Urray. The card will be changed once a replacement has arrived to prevent further failures. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01470 01478 01595 01851 01854 01857 01957 01971 To Fo
	Duration:	0 days 01 hours 27 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE : Reference 42038 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42038		Issue :	FINAL
	Detected Date:	08/09/2015		Detected Time:	10:49
	Start Date:	08/09/2015		Start Time:	10:45
	Actual Clear Date:	08/09/2015		Actual Clear Time:	14:39
	Incident Headline:	ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service
	Closure Details:	Service fully restored at 14:39 following a power cycle of the ADSL equipment. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01283
	Duration:	0 days 03 hours 53 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE : Reference 42038 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42038		Issue :	FINAL
	Detected Date:	08/09/2015		Detected Time:	10:49
	Start Date:	08/09/2015		Start Time:	10:45
	Actual Clear Date:	08/09/2015		Actual Clear Time:	14:39
	Incident Headline:	ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 14:39 following a power cycle of the ADSL equipment. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01283
	Duration:	0 days 03 hours 53 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE : Reference 42038 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42038		Issue :	2
	Detected Date:	08/09/2015		Detected Time:	10:49
	Start Date:	08/09/2015		Start Time:	10:45
	Anticipated Clear Date:	08/09/2015		Anticipated Clear Time:	15:30
	Next Update Date:	08/09/2015		Next Update Time:	13:30
	Incident Headline:	ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Investigations ongoing to localise the fault. Operational teams are working identify the cause of the fault. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01283

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE : Reference 42038 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	42038		Issue :	1
	Detected Date:	08/09/2015		Detected Time:	10:49
	Start Date:	08/09/2015		Start Time:	10:45
	Anticipated Clear Date:	08/09/2015		Anticipated Clear Time:	14:49
	Next Update Date:	08/09/2015		Next Update Time:	11:49
	Incident Headline:	ADSL :[HOAR CROSS]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01283

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.