Broadband Incident Report : : MULTIPLE MUX NORTH WALES AND NORTH ENGLAND : EPEW : Reference 1686 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1686		Issue :	1
	Detected Date:	11/01/2016		Detected Time:	18:16
	Start Date:	11/01/2016		Start Time:	18:16
	Anticipated Clear Date:	11/01/2016		Anticipated Clear Time:	20:16
	Next Update Date:	11/01/2016		Next Update Time:	19:16
	Incident Headline:	: MULTIPLE MUX NORTH WALES AND NORTH ENGLAND : EPEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01200 01207 01228 01229 01253 01254 01262 01274 01289 01292 01302 01341 01347 01355 01360 01377 01387 01388 01389 01405 01422 01423 01429 01430 01434 01465 01492 01501 01507 01524 01539 01544 01555 01556 01557 01573 01576 01578 01597 01609 01630 01636 01644 01650 01652 01653 01654 01655 01661 01665 01670 01690 01691 01697 01698 01723 01724 01729 01740 01748 01756 01757 01758 01759 01766 01768 01770 01772 01833 01845 01864 01866 01890 01899 01900 01904 01909 019125 019141 019165 019168 01924 01925 01928 01931 01937 01944 01946 01947 01948 01952 01964 01968 01969 01977 0282075 0282955 0283084 0283086 0283087 0287133 0287139 0287778 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 1419 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1419		Issue :	FINAL
	Detected Date:	10/01/2016		Detected Time:	06:34
	Start Date:	10/01/2016		Start Time:	06:23
	Actual Clear Date:	10/01/2016		Actual Clear Time:	09:18
	Incident Headline:	ADSL : DURNESS MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	Loss of internet services for {152} Broadband customers.
	Closure Details:	Service automatically restored at 09:18. The engineer arrived on site and found system clear, he has confirmed that the weather is poor and suspect this is the cause of the intermittent failures on the radio system. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01971 To Fo
	Duration:	0 days 02 hours 55 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 1419 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1419		Issue :	3
	Detected Date:	10/01/2016		Detected Time:	06:34
	Start Date:	10/01/2016		Start Time:	06:23
	Anticipated Clear Date:	10/01/2016		Anticipated Clear Time:	10:00
	Next Update Date:	10/01/2016		Next Update Time:	09:00
	Incident Headline:	: DURNESS MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Please note this is child incident of IMT1421/16. Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact. All further internal updates regarding customer impact and recovery actions will be via that incident.
	Dialling Codes Affected:	01971 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 1419 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1419		Issue :	2
	Detected Date:	10/01/2016		Detected Time:	06:34
	Start Date:	10/01/2016		Start Time:	06:23
	Anticipated Clear Date:	10/01/2016		Anticipated Clear Time:	08:23
	Next Update Date:	10/01/2016		Next Update Time:	07:34
	Incident Headline:	: DURNESS MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for {152} Broadband customers.DNS MSAN 301 Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01971 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DURNESS MUX 301 : LOSS OF SERVICE (CI) : Reference 1419 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1419		Issue :	1
	Detected Date:	10/01/2016		Detected Time:	06:34
	Start Date:	10/01/2016		Start Time:	06:23
	Anticipated Clear Date:	10/01/2016		Anticipated Clear Time:	08:23
	Next Update Date:	10/01/2016		Next Update Time:	07:34
	Incident Headline:	: DURNESS MUX 301 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01971 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DURNESS MUX 301 : DEGRADED SERVICE (CI) : Reference 225 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	225		Issue :	FINAL
	Detected Date:	03/01/2016		Detected Time:	13:53
	Start Date:	03/01/2016		Start Time:	13:53
	Actual Clear Date:	08/01/2016		Actual Clear Time:	11:12
	Incident Headline:	: DURNESS MUX 301 : DEGRADED SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 11:12 after Aerial was changed on radio system. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01971 To Fo
	Duration:	4 days 21 hours 19 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DURNESS MUX 301 : DEGRADED SERVICE (CI) : Reference 225 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	225		Issue :	FINAL
	Detected Date:	03/01/2016		Detected Time:	13:53
	Start Date:	03/01/2016		Start Time:	13:53
	Actual Clear Date:	08/01/2016		Actual Clear Time:	11:12
	Incident Headline:	ADSL : DURNESS MUX 301 : DEGRADED SERVICE (CI)
	Incident Details:	Service fully restored at 11:12 after Aerial was changed on radio system.
	Closure Details:	Service fully restored at 11:12 after Aerial was changed on radio system. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01971 To Fo
	Duration:	4 days 21 hours 19 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.