Broadband Incident Report : ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE : Reference 13388 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13388		Issue :	2
	Detected Date:	20/03/2016		Detected Time:	21:22
	Start Date:	20/03/2016		Start Time:	21:19
	Anticipated Clear Date:	21/03/2016		Anticipated Clear Time:	01:22
	Next Update Date:	21/03/2016		Next Update Time:	01:22
	Incident Headline:	ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is related to parent incident IMT13392/16 - Transmission failure. Investigations are under way and reroute of the failed path is being investigated.
	Dialling Codes Affected:	01359

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE : Reference 13388 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13388		Issue :	1
	Detected Date:	20/03/2016		Detected Time:	21:22
	Start Date:	20/03/2016		Start Time:	21:19
	Anticipated Clear Date:	21/03/2016		Anticipated Clear Time:	01:22
	Next Update Date:	20/03/2016		Next Update Time:	22:22
	Incident Headline:	ADSL :[CONEY WESTON]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01359

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[GATWICK KILOSTREAM SOUTH TERMINAL PCP80] MUX LINE CARD : LOSS OF SERVICE : Reference 13033 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13033		Issue :	FINAL
	Detected Date:	17/03/2016		Detected Time:	14:46
	Start Date:	17/03/2016		Start Time:	14:36
	Actual Clear Date:	18/03/2016		Actual Clear Time:	09:38
	Incident Headline:	:[GATWICK KILOSTREAM SOUTH TERMINAL PCP80] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01293 01379 To Fo
	Duration:	0 days 19 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : :[GATWICK KILOSTREAM SOUTH TERMINAL PCP80] MUX LINE CARD : LOSS OF SERVICE : Reference 13033 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13033		Issue :	1
	Detected Date:	17/03/2016		Detected Time:	14:46
	Start Date:	17/03/2016		Start Time:	14:36
	Anticipated Clear Date:	18/03/2016		Anticipated Clear Time:	14:46
	Next Update Date:	18/03/2016		Next Update Time:	14:46
	Incident Headline:	:[GATWICK KILOSTREAM SOUTH TERMINAL PCP80] MUX LINE CARD : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01293 01379 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : 20C ADSL : EARDISLEY : EMERGENCY PEW : Reference 12903 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12903		Issue :	FINAL
	Detected Date:	16/03/2016		Detected Time:	17:58
	Start Date:	16/03/2016		Start Time:	17:58
	Actual Clear Date:	17/03/2016		Actual Clear Time:	04:35
	Incident Headline:	20C ADSL : EARDISLEY : EMERGENCY PEW
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of hr:mm BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 10 hours 37 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : WEST SCOTLAND MULTIPLE MUX : EMERGENCY PEW : Reference 12933 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12933		Issue :	FINAL
	Detected Date:	17/03/2016		Detected Time:	00:56
	Start Date:	17/03/2016		Start Time:	00:56
	Actual Clear Date:	17/03/2016		Actual Clear Time:	03:00
	Incident Headline:	ADSL : WEST SCOTLAND MULTIPLE MUX : EMERGENCY PEW
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 03:00 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01864 01899 01968
	Duration:	0 days 02 hours 04 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST SCOTLAND MULTIPLE MUX : EMERGENCY PEW : Reference 12933 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12933		Issue :	1
	Detected Date:	17/03/2016		Detected Time:	00:56
	Start Date:	17/03/2016		Start Time:	00:56
	Anticipated Clear Date:	17/03/2016		Anticipated Clear Time:	03:00
	Next Update Date:	17/03/2016		Next Update Time:	02:00
	Incident Headline:	: WEST SCOTLAND MULTIPLE MUX : EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: ASDH to switch to protection paths so they can reseat switch cards at NE150966 at Biggar on 17/03/16 between 01:00 and 03:00 Current Situation: Proactive work required to reseat switch cards at NE150966
	Dialling Codes Affected:	01864 01899 01968

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.