Thursday, August 9, 2007

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059103 Standard - (MID 8236614)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
09/08/2007 11:00
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059103

Planned duration details:

Planned start: 23/08/2007 23:59

Planned finish: 24/08/2007 02:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. During this period there should be no loss of Service. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : WAPPING MUX 1 : LOSS OF SERVICE : Reference 19573 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19573   Issue : 2  
  Detected Date: 09/08/2007   Detected Time: 09:56  
  Start Date: 09/08/2007   Start Time: 09:54  
  Anticipated Clear Date: 09/08/2007   Anticipated Clear Time: 11:54  
     
  Incident Headline: WAPPING MUX 1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: The difficulties have now been rectified and service has been restored.

However, we are monitoring stability for a period of 30 minutes.
 
  Dialling Codes Affected:
02032170203246020726502074800207481
02074880207553020768002077020207709
0207488020755302076800207702
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 09/08/2007 10:52

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW059094 Standard - (MID 8236171)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
09/08/2007 10:40
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW059094

Planned duration details:

Planned start: 23/08/2007 00:01

Planned finish: 23/08/2007 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 4 hours to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE : Reference 19577 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19577   Issue : 1  
  Detected Date: 09/08/2007   Detected Time: 09:42  
  Start Date: 09/08/2007   Start Time: 09:42  
  Anticipated Clear Date: 09/08/2007   Anticipated Clear Time: 11:42  
     
  Incident Headline: BIRMINGHAM ATM NODE 10185 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service



 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
012124012143012147012150012151
012152012155012160012162012168
012169012173012174012177012178
01676012173012174012177
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 09/08/2007 10:38

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW058933 Standard - (MID 8236022)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
09/08/2007 10:34
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW058933

Planned duration details:

Planned start: 23/08/2007 06:15

Planned finish: 23/08/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.


British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.


Broadband Incident Report : WAPPING MUX 1 : LOSS OF SERVICE : Reference 19573 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19573   Issue : 1  
  Detected Date: 09/08/2007   Detected Time: 09:56  
  Start Date: 09/08/2007   Start Time: 09:54  
  Anticipated Clear Date: 09/08/2007   Anticipated Clear Time: 11:54  
     
  Incident Headline: WAPPING MUX 1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
02032170203246020726502074800207481
02074880207553020768002077020207709
0207488020755302076800207702
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/08/2007 10:06

Broadband Incident Report : SAINT PETERS MUX 101 : LOSS OF SERVICE : Reference 19561 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19561   Issue : 3  
  Detected Date: 09/08/2007   Detected Time: 08:31  
  Start Date: 09/08/2007   Start Time: 08:31  
  Anticipated Clear Date: 09/08/2007   Anticipated Clear Time: 11:00  
     
  Incident Headline: SAINT PETERS MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

A Field Maintenance Officer has been tasked to site.


Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01905
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 09/08/2007 10:01