Wednesday, January 16, 2008

Broadband Incident Report : : CHURCHDOWN MUX 101: LOSS OF SERVICE : Reference 1206 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1206   Issue : FINAL  
  Detected Date: 16/01/2008   Detected Time: 15:20  
  Start Date: 16/01/2008   Start Time: 15:20  
  Actual Clear Date: 16/01/2008   Actual Clear Time: 16:16  
     
  Incident Headline: : CHURCHDOWN MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a

Power Cycle
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01452
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 16/01/2008 16:53

Posted by at No comments:

Broadband Incident Report : : CHURCHDOWN MUX 101: LOSS OF SERVICE : Reference 1206 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1206   Issue : 1  
  Detected Date: 16/01/2008   Detected Time: 15:20  
  Start Date: 16/01/2008   Start Time: 15:20  
  Anticipated Clear Date: 16/01/2008   Anticipated Clear Time: 17:20  
     
  Incident Headline: : CHURCHDOWN MUX 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.
A field maintenance officer has been tasked to site to investigate.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
01452
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 16/01/2008 15:39

Posted by at No comments:

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW068702 Standard - (MID 9403953)

BT Wholesale - Broadband Planned Works

-----------------------------------------------------------------------------------------------------
PEW Manager - Automatic Mailer
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
Please direct any queries regarding this email to your Account Manager.
16/01/2008 08:46
-----------------------------------------------------------------------------------------------------

Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW068702

Planned duration details:

Planned start: 27/01/2008 00:00

Planned finish: 27/01/2008 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a shelf which is running at risk. There will be an outage of approximately 1 minute to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Posted by at No comments:

Broadband Incident Report : : READING SOUTH ADSL 101: LOSS OF SERVICE : Reference 1151 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1151   Issue : FINAL  
  Detected Date: 16/01/2008   Detected Time: 04:04  
  Start Date: 16/01/2008   Start Time: 04:03  
  Actual Clear Date: 16/01/2008   Actual Clear Time: 06:07  
     
  Incident Headline: : READING SOUTH ADSL 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced slow throughput.


 
  Progress Details: Service has been auto restored.
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
0118301189
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 16/01/2008 06:15

Posted by at No comments:

Broadband Incident Report : : READING SOUTH ADSL 101: LOSS OF SERVICE : Reference 1151 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1151   Issue : 2  
  Detected Date: 16/01/2008   Detected Time: 04:04  
  Start Date: 16/01/2008   Start Time: 04:03  
  Anticipated Clear Date: 16/01/2008   Anticipated Clear Time: 06:03  
     
  Incident Headline: : READING SOUTH ADSL 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:


A Field Maintenance Officer has been tasked to site.
Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
0118301189
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 16/01/2008 04:32

Posted by at No comments:

Broadband Incident Report : : READING SOUTH ADSL 101: LOSS OF SERVICE : Reference 1151 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1151   Issue : 1  
  Detected Date: 16/01/2008   Detected Time: 04:04  
  Start Date: 16/01/2008   Start Time: 04:03  
  Anticipated Clear Date: 16/01/2008   Anticipated Clear Time: 06:03  
     
  Incident Headline: : READING SOUTH ADSL 101: LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: Engineers are making progress towards full restoration of Service.


Details of affected end users can be found on Broadband Customer Reporting.
Further updates will be provided as soon as possible.


 
  Dialling Codes Affected:
0118301189
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 16/01/2008 04:14

Posted by at No comments:

Tuesday, January 15, 2008

Broadband Incident Report : : KINGS LANGLEY MUX 1 : LOSS OF SERVICE : Reference 1102 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 1102   Issue : FINAL  
  Detected Date: 15/01/2008   Detected Time: 13:08  
  Start Date: 15/01/2008   Start Time: 13:07  
  Actual Clear Date: 15/01/2008   Actual Clear Time: 20:00  
     
  Incident Headline: : KINGS LANGLEY MUX 1 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a fibre repair.

This issue may have been due to

a Fibre Fault
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
01923
  
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 15/01/2008 20:23

Posted by at No comments:
Subscribe to: Posts (Atom)