Broadband Incident Report : : HEATH AND REACH MUX 101 : LOSS OF SERVICE : Reference 26113 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26113		Issue :	3
	Detected Date:	29/10/2008		Detected Time:	15:10
	Start Date:	29/10/2008		Start Time:	14:59
	Anticipated Clear Date:	29/10/2008		Anticipated Clear Time:	16:59
	Incident Headline:	: HEATH AND REACH MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01525

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 29/10/2008 15:41

Broadband Incident Report : : HEATH AND REACH MUX 101 : LOSS OF SERVICE : Reference 26113 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26113		Issue :	2
	Detected Date:	29/10/2008		Detected Time:	15:10
	Start Date:	29/10/2008		Start Time:	14:59
	Anticipated Clear Date:	29/10/2008		Anticipated Clear Time:	16:59
	Incident Headline:	: HEATH AND REACH MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01525

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 29/10/2008 15:27

Broadband Incident Report : : HEATH AND REACH MUX 101 : LOSS OF SERVICE : Reference 26113 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26113		Issue :	1
	Detected Date:	29/10/2008		Detected Time:	15:10
	Start Date:	29/10/2008		Start Time:	14:59
	Anticipated Clear Date:	29/10/2008		Anticipated Clear Time:	16:59
	Incident Headline:	: HEATH AND REACH MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01525

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 29/10/2008 15:21

Broadband Incident Report : CROWNHILL MUX 102: PARTIAL LOSS OF SERVICE : Reference 26080 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26080		Issue :	FINAL
	Detected Date:	29/10/2008		Detected Time:	11:07
	Start Date:	29/10/2008		Start Time:	11:02
	Actual Clear Date:	29/10/2008		Actual Clear Time:	13:30
	Incident Headline:	CROWNHILL MUX 102: PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of ADSL Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01752

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 29/10/2008 14:12

Broadband Incident Report : CROWNHILL MUX 102: PARTIAL LOSS OF SERVICE : Reference 26080 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26080		Issue :	3
	Detected Date:	29/10/2008		Detected Time:	11:07
	Start Date:	29/10/2008		Start Time:	11:02
	Anticipated Clear Date:	29/10/2008		Anticipated Clear Time:	14:15
	Incident Headline:	CROWNHILL MUX 102: PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01752

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 29/10/2008 12:49

Broadband Incident Report : THORPE MUX 001 & 002 : DEGRADED SERVICE : Reference 26091 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26091		Issue :	FINAL
	Detected Date:	29/10/2008		Detected Time:	12:14
	Start Date:	29/10/2008		Start Time:	12:13
	Actual Clear Date:	29/10/2008		Actual Clear Time:	12:29
	Incident Headline:	THORPE MUX 001 & 002 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs THORPE MUX 001 & 002
	Progress Details:	Service has been restored by completing a Reboot of Software BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01603

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 29/10/2008 12:44

Broadband Incident Report : THORPE MUX 001 & 002 : DEGRADED SERVICE : Reference 26091 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26091		Issue :	1
	Detected Date:	29/10/2008		Detected Time:	12:14
	Start Date:	29/10/2008		Start Time:	12:13
	Anticipated Clear Date:	29/10/2008		Anticipated Clear Time:	14:13
	Incident Headline:	THORPE MUX 001 & 002 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs THORPE MUX 001 & 002
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01603

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 29/10/2008 12:25