Broadband Incident Report : TIRLEY MUX 101 : DEGRADED SERVICE : Reference 29308 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29308		Issue :	4
	Detected Date:	05/12/2008		Detected Time:	09:17
	Start Date:	05/12/2008		Start Time:	09:15
	Anticipated Clear Date:	05/12/2008		Anticipated Clear Time:	12:45
	Incident Headline:	TIRLEY MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01452

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System Time Stamp: 05/12/2008 11:37

Broadband Incident Report : TIRLEY MUX 101 : DEGRADED SERVICE : Reference 29308 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29308		Issue :	3
	Detected Date:	05/12/2008		Detected Time:	09:17
	Start Date:	05/12/2008		Start Time:	09:15
	Anticipated Clear Date:	05/12/2008		Anticipated Clear Time:	11:43
	Incident Headline:	TIRLEY MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01452

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System Time Stamp: 05/12/2008 10:44

Broadband Incident Report : TIRLEY MUX 101 : DEGRADED SERVICE : Reference 29308 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29308		Issue :	2
	Detected Date:	05/12/2008		Detected Time:	09:17
	Start Date:	05/12/2008		Start Time:	09:15
	Anticipated Clear Date:	05/12/2008		Anticipated Clear Time:	11:15
	Incident Headline:	TIRLEY MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01452

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System Time Stamp: 05/12/2008 09:59

Broadband Incident Report : TIRLEY MUX 101 : DEGRADED SERVICE : Reference 29308 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29308		Issue :	1
	Detected Date:	05/12/2008		Detected Time:	09:17
	Start Date:	05/12/2008		Start Time:	09:15
	Anticipated Clear Date:	05/12/2008		Anticipated Clear Time:	11:15
	Incident Headline:	TIRLEY MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01452

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System Time Stamp: 05/12/2008 09:28

Broadband Incident Report : : HARLESDEN ATM NODE 1 : PARTIAL LOSS OF SERVICE : Reference 29305 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29305		Issue :	1
	Detected Date:	05/12/2008		Detected Time:	06:37
	Start Date:	05/12/2008		Start Time:	06:36
	Anticipated Clear Date:	05/12/2008		Anticipated Clear Time:	08:36
	Incident Headline:	: HARLESDEN ATM NODE 1 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 05/12/2008 06:58

Broadband Incident Report : LOFTHOUSE MUX 001 & 002 + CASTLEFORD MSAN 301 : LOSS OF SERVICE : Reference 29214 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29214		Issue :	FINAL
	Detected Date:	04/12/2008		Detected Time:	08:28
	Start Date:	04/12/2008		Start Time:	08:28
	Actual Clear Date:	04/12/2008		Actual Clear Time:	08:52
	Incident Headline:	LOFTHOUSE MUX 001 & 002 + CASTLEFORD MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01924 01977

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System Time Stamp: 04/12/2008 09:12

Broadband Incident Report : LOFTHOUSE MUX 001 & 002 + CASTLEFORD MSAN 301 : LOSS OF SERVICE : Reference 29214 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29214		Issue :	1
	Detected Date:	04/12/2008		Detected Time:	08:28
	Start Date:	04/12/2008		Start Time:	08:28
	Anticipated Clear Date:	04/12/2008		Anticipated Clear Time:	10:28
	Incident Headline:	LOFTHOUSE MUX 001 & 002 + CASTLEFORD MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01924 01977

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System Time Stamp: 04/12/2008 08:39