Thursday, December 4, 2008

Broadband Incident Report : LOFTHOUSE MUX 001 & 002 + CASTLEFORD MSAN 301 : LOSS OF SERVICE : Reference 29214 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 29214   Issue : 1  
  Detected Date: 04/12/2008   Detected Time: 08:28  
  Start Date: 04/12/2008   Start Time: 08:28  
  Anticipated Clear Date: 04/12/2008   Anticipated Clear Time: 10:28  
     
  Incident Headline: LOFTHOUSE MUX 001 & 002 + CASTLEFORD MSAN 301 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
0192401977
 
     

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 04/12/2008 08:39

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