Broadband Incident Report : STANSTED MSAN 301 : LOSS OF SERVICE : OVER RUNNING PEW : Reference 1478 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1478		Issue :	FINAL
	Detected Date:	22/01/2009		Detected Time:	06:03
	Start Date:	22/01/2009		Start Time:	06:00
	Actual Clear Date:	22/01/2009		Actual Clear Time:	08:20
	Incident Headline:	STANSTED MSAN 301 : LOSS OF SERVICE : OVER RUNNING PEW
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01279

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System Time Stamp: 22/01/2009 08:27

Broadband Incident Report : STANSTED MSAN 301 : LOSS OF SERVICE : OVER RUNNING PEW : Reference 1478 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1478		Issue :	4
	Detected Date:	22/01/2009		Detected Time:	06:03
	Start Date:	22/01/2009		Start Time:	06:00
	Anticipated Clear Date:	22/01/2009		Anticipated Clear Time:	08:30
	Incident Headline:	STANSTED MSAN 301 : LOSS OF SERVICE : OVER RUNNING PEW
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Vendor support teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01279

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System Time Stamp: 22/01/2009 07:27

Broadband Incident Report : ADSL : STANSTED MSAN 301 : LOSS OF SERVICE : OVER RUNNING PEW : Reference 1478 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1478		Issue :	3
	Detected Date:	22/01/2009		Detected Time:	06:03
	Start Date:	22/01/2009		Start Time:	06:00
	Anticipated Clear Date:	22/01/2009		Anticipated Clear Time:	08:00
	Incident Headline:	ADSL : STANSTED MSAN 301 : LOSS OF SERVICE : OVER RUNNING PEW
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01279

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System Time Stamp: 22/01/2009 06:47

Broadband Incident Report : ADSL : STANSTED MSAN 301 : LOSS OF SERVICE : OVER RUNNING PEW : Reference 1478 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1478		Issue :	2
	Detected Date:	22/01/2009		Detected Time:	06:03
	Start Date:	22/01/2009		Start Time:	06:00
	Anticipated Clear Date:	22/01/2009		Anticipated Clear Time:	08:00
	Incident Headline:	ADSL : STANSTED MSAN 301 : LOSS OF SERVICE : OVER RUNNING PEW
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01279

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System Time Stamp: 22/01/2009 06:30

Broadband Incident Report : ADSL : STANSTED MSAN 301 : LOSS OF SERVICE : OVER RUNNING PEW : Reference 1478 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1478		Issue :	1
	Detected Date:	22/01/2009		Detected Time:	06:03
	Start Date:	22/01/2009		Start Time:	06:00
	Anticipated Clear Date:	22/01/2009		Anticipated Clear Time:	08:00
	Incident Headline:	ADSL : STANSTED MSAN 301 : LOSS OF SERVICE : OVER RUNNING PEW
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01279

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System Time Stamp: 22/01/2009 06:22

Broadband Incident Report : : MANCHESTER2 ERX 1 : LOSS OF SERVICE. : Reference 1414 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1414		Issue :	1
	Detected Date:	21/01/2009		Detected Time:	10:56
	Start Date:	21/01/2009		Start Time:	10:56
	Anticipated Clear Date:	21/01/2009		Anticipated Clear Time:	10:57
	Incident Headline:	: MANCHESTER2 ERX 1 : LOSS OF SERVICE.
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Auto restore This issue may have been due to a Data Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 21/01/2009 11:10

Broadband Incident Report : : STAUNTON COURT MUX 101 : LOSS OF SERVICE : Reference 1398 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1398		Issue :	FINAL
	Detected Date:	21/01/2009		Detected Time:	04:27
	Start Date:	21/01/2009		Start Time:	04:26
	Actual Clear Date:	21/01/2009		Actual Clear Time:	06:25
	Incident Headline:	: STAUNTON COURT MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01452

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System Time Stamp: 21/01/2009 06:33