Broadband Incident Report : PHILPSTOUN MUX 101 : LOSS OF SERVICE : Reference 18178 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18178		Issue :	6
	Detected Date:	23/07/2009		Detected Time:	04:05
	Start Date:	23/07/2009		Start Time:	02:13
	Anticipated Clear Date:	23/07/2009		Anticipated Clear Time:	11:00
	Incident Headline:	PHILPSTOUN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on the way to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01506

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System Time Stamp: 23/07/2009 09:36

Broadband Incident Report : PHILPSTOUN MUX 101 : LOSS OF SERVICE : Reference 18178 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18178		Issue :	5
	Detected Date:	23/07/2009		Detected Time:	04:05
	Start Date:	23/07/2009		Start Time:	02:13
	Anticipated Clear Date:	23/07/2009		Anticipated Clear Time:	10:30
	Incident Headline:	PHILPSTOUN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01506

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System Time Stamp: 23/07/2009 09:10

Broadband Incident Report : PHILPSTOUN MUX 101 : LOSS OF SERVICE : Reference 18178 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18178		Issue :	4
	Detected Date:	23/07/2009		Detected Time:	04:05
	Start Date:	23/07/2009		Start Time:	02:13
	Anticipated Clear Date:	23/07/2009		Anticipated Clear Time:	10:05
	Incident Headline:	PHILPSTOUN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01506

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System Time Stamp: 23/07/2009 08:06

Broadband Incident Report : PHILPSTOUN MUX 101 : LOSS OF SERVICE : Reference 18178 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18178		Issue :	3
	Detected Date:	23/07/2009		Detected Time:	04:05
	Start Date:	23/07/2009		Start Time:	02:13
	Anticipated Clear Date:	23/07/2009		Anticipated Clear Time:	09:00
	Incident Headline:	PHILPSTOUN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01506

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System Time Stamp: 23/07/2009 07:50

Broadband Incident Report : : 10 SOUTHWEST OF ENGLAND MUXES: LOSS OF SERVICE : Reference 18127 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18127		Issue :	FINAL
	Detected Date:	22/07/2009		Detected Time:	17:54
	Start Date:	22/07/2009		Start Time:	17:54
	Actual Clear Date:	23/07/2009		Actual Clear Time:	03:00
	Incident Headline:	: 10 SOUTHWEST OF ENGLAND MUXES: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service was restored at 03.00, when an action took place at Swindon. Service has been closely monitored during the three hour stability period. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01208 01249 01308 01404 01684 01725 01929 01308 01404

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System Time Stamp: 23/07/2009 06:16

Broadband Incident Report : PHILPSTOUN MUX 101 : LOSS OF SERVICE : Reference 18178 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18178		Issue :	2
	Detected Date:	23/07/2009		Detected Time:	04:05
	Start Date:	23/07/2009		Start Time:	02:13
	Anticipated Clear Date:	23/07/2009		Anticipated Clear Time:	07:48
	Incident Headline:	PHILPSTOUN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 04:48, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01506

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System Time Stamp: 23/07/2009 05:09

Broadband Incident Report : PHILPSTOUN MUX 101 : LOSS OF SERVICE : Reference 18178 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18178		Issue :	1
	Detected Date:	23/07/2009		Detected Time:	04:05
	Start Date:	23/07/2009		Start Time:	03:00
	Anticipated Clear Date:	23/07/2009		Anticipated Clear Time:	05:00
	Incident Headline:	PHILPSTOUN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01506

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System Time Stamp: 23/07/2009 04:40