Broadband Incident Report : : HALIFAX NODE: LOSS OF SERVICE : Reference 20389 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20389		Issue :	1
	Detected Date:	20/08/2009		Detected Time:	09:30
	Start Date:	20/08/2009		Start Time:	09:14
	Anticipated Clear Date:	20/08/2009		Anticipated Clear Time:	09:22
	Incident Headline:	: HALIFAX NODE: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of Application This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01274 01422 01484 01706 01924 01977

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Incident Manager - Automatic Mailer.
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System Time Stamp: 20/08/2009 10:06

Broadband Incident Report : : HALIFAX NODE: LOSS OF SERVICE : Reference 20389 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20389		Issue :	1
	Detected Date:	20/08/2009		Detected Time:	09:30
	Start Date:	20/08/2009		Start Time:	09:14
	Anticipated Clear Date:	20/08/2009		Anticipated Clear Time:	09:22
	Incident Headline:	: HALIFAX NODE: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reset of Application This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01274 01422 01484 01706 01924 01977

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Incident Manager - Automatic Mailer.
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System Time Stamp: 20/08/2009 10:05

Broadband Incident Report : DORCHESTER MSAN 301 : LOSS OF SERVICE : Reference 20384 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20384		Issue :	2
	Detected Date:	20/08/2009		Detected Time:	08:50
	Start Date:	20/08/2009		Start Time:	08:40
	Anticipated Clear Date:	20/08/2009		Anticipated Clear Time:	10:40
	Incident Headline:	DORCHESTER MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01305

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System Time Stamp: 20/08/2009 09:28

Broadband Incident Report : DORCHESTER MSAN 301 : LOSS OF SERVICE : Reference 20384 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20384		Issue :	2
	Detected Date:	20/08/2009		Detected Time:	08:50
	Start Date:	20/08/2009		Start Time:	08:40
	Anticipated Clear Date:	20/08/2009		Anticipated Clear Time:	10:40
	Incident Headline:	DORCHESTER MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01305

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Incident Manager - Automatic Mailer.
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System Time Stamp: 20/08/2009 09:28

Broadband Incident Report : DORCHESTER MSAN 301 : LOSS OF SERVICE : Reference 20384 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20384		Issue :	1
	Detected Date:	20/08/2009		Detected Time:	08:50
	Start Date:	20/08/2009		Start Time:	08:40
	Anticipated Clear Date:	20/08/2009		Anticipated Clear Time:	10:40
	Incident Headline:	DORCHESTER MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01305

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System Time Stamp: 20/08/2009 09:01

Broadband Incident Report : DORCHESTER MSAN 301 : LOSS OF SERVICE : Reference 20384 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20384		Issue :	1
	Detected Date:	20/08/2009		Detected Time:	08:50
	Start Date:	20/08/2009		Start Time:	08:40
	Anticipated Clear Date:	20/08/2009		Anticipated Clear Time:	10:40
	Incident Headline:	DORCHESTER MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01305

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System Time Stamp: 20/08/2009 09:01

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW106218 Standard - EU outage of up to (MID 11395714) - EU outage of up to 10Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
20/08/2009 01:00
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Dear Customer

This communication is to advise you that the planned works notified are being replanned and will NOT take place as previously notified. As soon as new dates are confirmed we will notify you.

BT PEW Reference No: PW106218

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.