BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW108970 Emergency - EU outage of up to (MID 11420895) - EU outage of up to 10Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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27/08/2009 02:02
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Dear Customer

This communication is to advise you that the planned works notified are being replanned and will NOT take place as previously notified. As soon as new dates are confirmed we will notify you.

BT PEW Reference No: PW108970

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW109006 Standard - (MID 11419762) - EU outage of up to 1Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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26/08/2009 15:32
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW109006

Planned duration details:

Planned start: 09/09/2009 04:45

Planned finish: 09/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move one or more Virtual Paths . This will result in an End User service outage of approximately 1 minute that will occur within the outage window of (04:45-06:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW108970 Emergency - (MID 11419190) - EU outage of up to 10Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
26/08/2009 14:37
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW108970

Planned duration details:

Planned start: 27/08/2009 02:00

Planned finish: 27/08/2009 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (10) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW108579 Emergency - (MID 11417979) - EU outage of up to 2Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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26/08/2009 10:36
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW108579

Planned duration details:

Planned start: 29/08/2009 01:00

Planned finish: 29/08/2009 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (10) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW107705 Standard - (MID 11417603) - EU outage of up to

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
26/08/2009 10:25
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW107705

Planned duration details:

Planned start: 13/09/2009 02:00

Planned finish: 13/09/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure in (HUNTINGDON CROMWELL RS) Region / Exchange. This will result in an End User service outage of approximately (240) minutes within the outage window of (22/08/2009 02:00:00 - 22/08/2009 06:00:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : 10 MUXS IN MANCHESTER : LOSS OF SERVICE : Reference 20701 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20701		Issue :	FINAL
	Detected Date:	24/08/2009		Detected Time:	12:55
	Start Date:	24/08/2009		Start Time:	12:35
	Actual Clear Date:	24/08/2009		Actual Clear Time:	14:15
	Incident Headline:	: 10 MUXS IN MANCHESTER : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change Shelf Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	016123 016128 016129 016137 016149 016161 016165 016171 016190 016192 016194 016196 016197 016198 016199 016196 016197 016198

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/08/2009 14:07

Broadband Incident Report : : 10 MUXS IN MANCHESTER : LOSS OF SERVICE : Reference 20701 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20701		Issue :	FINAL
	Detected Date:	24/08/2009		Detected Time:	12:55
	Start Date:	24/08/2009		Start Time:	12:35
	Actual Clear Date:	24/08/2009		Actual Clear Time:	14:15
	Incident Headline:	: 10 MUXS IN MANCHESTER : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change Shelf Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	016123 016128 016129 016137 016149 016161 016165 016171 016190 016192 016194 016196 016197 016198 016199 016196 016197 016198

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Incident Manager - Automatic Mailer.
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System Time Stamp: 25/08/2009 14:07