Broadband Incident Report : : 10 MUXS IN MANCHESTER : LOSS OF SERVICE : Reference 20701 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	20701		Issue :	FINAL
	Detected Date:	24/08/2009		Detected Time:	12:55
	Start Date:	24/08/2009		Start Time:	12:35
	Actual Clear Date:	24/08/2009		Actual Clear Time:	14:15
	Incident Headline:	: 10 MUXS IN MANCHESTER : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change Shelf Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	016123 016128 016129 016137 016149 016161 016165 016171 016190 016192 016194 016196 016197 016198 016199 016196 016197 016198

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System Time Stamp: 25/08/2009 14:07