BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW112452 Standard - (MID 11608124) - EU outage of up to 2Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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30/09/2009 13:15
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW112452

Planned duration details:

Planned start: 14/10/2009 00:01

Planned finish: 14/10/2009 03:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

The Planned Engineering Work is required on the Broadband Nodes within the (KIDDERMINSTER RS) region that support EU's nationwide for completion of (RESET OF MUX). There will be (One) service outage to End-Users of approximately (120X) minutes (for each outage or total) within this period. This outage(s) will occur during the outage window of (00:00:01-03:00:00) within this PEW Window. A list of your End Users affected by this work is available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Cancelled Notification PW107022 Standard - (MID 11607406) - EU outage of up to 1Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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30/09/2009 11:43
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Dear Customer

This notification is to advise Customers that this Planned Works has been cancelled. Should it be required to be replanned, BT will advise customers via a new replanned notification. BT regrets any inconvenience this may have caused.

BT PEW Reference No: PW107022

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW112438 Emergency - (MID 11606839) - EU outage of up to 2Hours 30Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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30/09/2009 10:47
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW112438

Planned duration details:

Planned start: 06/10/2009 00:01

Planned finish: 06/10/2009 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (150) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW112176 Emergency - (MID 11606361) - EU outage of up to 4Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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30/09/2009 09:27
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW112176

Planned duration details:

Planned start: 02/10/2009 00:01

Planned finish: 02/10/2009 06:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****The Planned Engineering Work is required on the Broadband Nodes within the (SHELF CHANGE) region that support EU's nationwide for completion of (ARRINGTON HISTORIC). There will be (One) service outageto End-Users of approximately (240 minutes (for each outage or total) within this period. This outage(s) will occur during the outage window of (02/10/2009 00:01:00-06:00:00) within this PEW Window. A list of your End Users affected by this work is available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband SERIOUS Incident Report : : 8 MUXES IN NEWCASTLE AREA : LOSS OF SERVICE : Reference 23606 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23606		Issue :	FINAL
	Detected Date:	29/09/2009		Detected Time:	08:56
	Start Date:	29/09/2009		Start Time:	08:47
	Actual Clear Date:	30/09/2009		Actual Clear Time:	00:15
	Incident Headline:	: 8 MUXES IN NEWCASTLE AREA : LOSS OF SERVICE
	Incident Details:	On [insert date - 00 Month Year], BT experienced some difficulties with an [insert details of equipment e.g. line card, home gateway router etc] at [insert location of equipment e.g. Node/exchange location etc]. The fault was identified at [insert time] and [if relevant - and was upgraded within BT to a [SI/SSO etc]]. The difficulty was as a result of [insert a paragraph of technical detail].
	Progress Details:	Service was fully restored at 00:15, when an action took place at Denton Burn and Newcastle. Service has been closely monitored during the three hour stability period. ------------------------------ BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01642 01661 019122 019123 019124 019125 019127 019129 019123

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/09/2009 03:34

Broadband SERIOUS Incident Report : : 8 MUXES IN NEWCASTLE AREA : LOSS OF SERVICE : Reference 23606 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23606		Issue :	FINAL
	Detected Date:	29/09/2009		Detected Time:	08:56
	Start Date:	29/09/2009		Start Time:	08:47
	Actual Clear Date:	30/09/2009		Actual Clear Time:	00:15
	Incident Headline:	: 8 MUXES IN NEWCASTLE AREA : LOSS OF SERVICE
	Incident Details:	On [insert date - 00 Month Year], BT experienced some difficulties with an [insert details of equipment e.g. line card, home gateway router etc] at [insert location of equipment e.g. Node/exchange location etc]. The fault was identified at [insert time] and [if relevant - and was upgraded within BT to a [SI/SSO etc]]. The difficulty was as a result of [insert a paragraph of technical detail].
	Progress Details:	Service was fully restored at 00:15, when an action took place at Denton Burn and Newcastle. Service has been closely monitored during the three hour stability period. ------------------------------ BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01642 01661 019122 019123 019124 019125 019127 019129 019123

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/09/2009 03:34

Broadband SERIOUS Incident Report : 8 MUXES IN NEWCASTLE AREA : LOSS OF SERVICE : Reference 23606 : Issue 8 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	23606		Issue :	8
	Detected Date:	29/09/2009		Detected Time:	08:56
	Start Date:	29/09/2009		Start Time:	08:47
	Anticipated Clear Date:	30/09/2009		Anticipated Clear Time:	03:15
	Incident Headline:	8 MUXES IN NEWCASTLE AREA : LOSS OF SERVICE
	Incident Details:	On 29 September 2009, BT experienced some difficulties with a loss of service to 8 muxes in the Newcastle area. The fault was identified at 08:56 and was upgraded within BT to a serious incident. The difficulty was as a result of a transmission issue which is under investigation.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 00:15, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01642 01661 019122 019123 019124 019125 019127 019129 019123

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/09/2009 01:14