Thursday, October 29, 2009

Broadband Incident Report : WARGRAVE MUX 101 : LOSS OF SERVICE : Reference 26155 : Issue 7 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26155   Issue : 7  
  Detected Date: 28/10/2009   Detected Time: 18:06  
  Start Date: 28/10/2009   Start Time: 18:04  
  Anticipated Clear Date: 29/10/2009   Anticipated Clear Time: 05:00  
     
  Incident Headline: WARGRAVE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01189
 
     

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System Time Stamp: 29/10/2009 02:45

Broadband Incident Report : WARGRAVE MUX 101 : LOSS OF SERVICE : Reference 26155 : Issue 6 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26155   Issue : 6  
  Detected Date: 28/10/2009   Detected Time: 18:06  
  Start Date: 28/10/2009   Start Time: 18:04  
  Anticipated Clear Date: 29/10/2009   Anticipated Clear Time: 02:55  
     
  Incident Headline: WARGRAVE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

A Technical Support Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01189
 
     

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System Time Stamp: 29/10/2009 01:39

Wednesday, October 28, 2009

Broadband Incident Report : WARGRAVE MUX 101 : LOSS OF SERVICE : Reference 26155 : Issue 5 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26155   Issue : 5  
  Detected Date: 28/10/2009   Detected Time: 18:06  
  Start Date: 28/10/2009   Start Time: 18:04  
  Anticipated Clear Date: 29/10/2009   Anticipated Clear Time: 01:30  
     
  Incident Headline: WARGRAVE MUX 101 : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is on site carrying out further diagnostics.
-----------------------------------
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01189
 
     

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System Time Stamp: 28/10/2009 22:29

Broadband Incident Report : ADSL-WARGRAVE MUX 101-LOSS OF SERVICE : Reference 26155 : Issue 4 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26155   Issue : 4  
  Detected Date: 28/10/2009   Detected Time: 18:06  
  Start Date: 28/10/2009   Start Time: 18:04  
  Anticipated Clear Date: 28/10/2009   Anticipated Clear Time: 22:30  
     
  Incident Headline: ADSL-WARGRAVE MUX 101-LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


An Engineer is on site carrying out further diagnostics.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01189
 
     

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System Time Stamp: 28/10/2009 21:37

Broadband Incident Report : ADSL-WARGRAVE MUX 101-LOSS OF SERVICE : Reference 26155 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26155   Issue : 3  
  Detected Date: 28/10/2009   Detected Time: 18:06  
  Start Date: 28/10/2009   Start Time: 18:04  
  Anticipated Clear Date: 28/10/2009   Anticipated Clear Time: 21:59  
     
  Incident Headline: ADSL-WARGRAVE MUX 101-LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer is now on site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01189
 
     

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System Time Stamp: 28/10/2009 20:26

Broadband Incident Report : ADSL-WARGRAVE MUX 101-LOSS OF SERVICE : Reference 26155 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26155   Issue : 2  
  Detected Date: 28/10/2009   Detected Time: 18:06  
  Start Date: 28/10/2009   Start Time: 18:04  
  Anticipated Clear Date: 28/10/2009   Anticipated Clear Time: 20:04  
     
  Incident Headline: ADSL-WARGRAVE MUX 101-LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.

Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01189
 
     

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System Time Stamp: 28/10/2009 18:31

Broadband Incident Report : ADSL-WARGRAVE MUX 101-LOSS OF SERVICE : Reference 26155 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26155   Issue : 1  
  Detected Date: 28/10/2009   Detected Time: 18:06  
  Start Date: 28/10/2009   Start Time: 18:04  
  Anticipated Clear Date: 28/10/2009   Anticipated Clear Time: 20:04  
     
  Incident Headline: ADSL-WARGRAVE MUX 101-LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
01189
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 28/10/2009 18:17