Broadband Incident Report : ADSL : BIDFORD - ON - AVON : MUX 101 : DEGRADED SERVICE : Reference 570 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	570		Issue :	FINAL
	Detected Date:	08/01/2010		Detected Time:	10:18
	Start Date:	08/01/2010		Start Time:	10:13
	Actual Clear Date:	08/01/2010		Actual Clear Time:	11:20
	Incident Headline:	ADSL : BIDFORD - ON - AVON : MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a degradation of Broadband Service.
	Progress Details:	Service has been restored by completing a Software Download BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01789

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 08/01/2010 11:44

Broadband Incident Report : ADSL : BIDFORD - ON - AVON : MUX 101 : DEGRADED SERVICE : Reference 570 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	570		Issue :	1
	Detected Date:	08/01/2010		Detected Time:	10:18
	Start Date:	08/01/2010		Start Time:	10:13
	Anticipated Clear Date:	08/01/2010		Anticipated Clear Time:	12:13
	Incident Headline:	ADSL : BIDFORD - ON - AVON : MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 08/01/2010 10:29

Broadband Incident Report : ADSL : BIDFORD - ON - AVON : MUX 101 : DEGRADED SERVICE : Reference 492 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	492		Issue :	FINAL
	Detected Date:	07/01/2010		Detected Time:	15:30
	Start Date:	07/01/2010		Start Time:	15:28
	Actual Clear Date:	07/01/2010		Actual Clear Time:	22:25
	Incident Headline:	ADSL : BIDFORD - ON - AVON : MUX 101 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Shelf Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01789

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 07/01/2010 23:16

Broadband Incident Report : ADSL : BIDFORD - ON - AVON : MUX 101 : DEGRADED SERVICE : Reference 492 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	492		Issue :	3
	Detected Date:	07/01/2010		Detected Time:	15:30
	Start Date:	07/01/2010		Start Time:	15:28
	Anticipated Clear Date:	07/01/2010		Anticipated Clear Time:	23:30
	Incident Headline:	ADSL : BIDFORD - ON - AVON : MUX 101 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01789

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 07/01/2010 21:32

Broadband Incident Report : : CULBOKIE MUX 101 : LOSS OF SERVICE : Reference 505 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	505		Issue :	FINAL
	Detected Date:	07/01/2010		Detected Time:	18:07
	Start Date:	07/01/2010		Start Time:	18:04
	Actual Clear Date:	07/01/2010		Actual Clear Time:	18:45
	Incident Headline:	: CULBOKIE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service automatically restored This issue may have been due to ----------------------------------Adverse weather conditions --------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01349

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 07/01/2010 21:17

Broadband Incident Report : : CULBOKIE MUX 101 : LOSS OF SERVICE : Reference 505 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	505		Issue :	1
	Detected Date:	07/01/2010		Detected Time:	18:07
	Start Date:	07/01/2010		Start Time:	18:04
	Anticipated Clear Date:	07/01/2010		Anticipated Clear Time:	20:04
	Incident Headline:	: CULBOKIE MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01349

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 07/01/2010 18:12

Broadband Incident Report : : DUNS MSAN 302 : LOSS OF SERVICE : Reference 497 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	497		Issue :	2
	Detected Date:	07/01/2010		Detected Time:	16:22
	Start Date:	07/01/2010		Start Time:	16:19
	Anticipated Clear Date:	08/01/2010		Anticipated Clear Time:	12:00
	Incident Headline:	: DUNS MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Due to weather and safety, access required by 4 wheel drive vehicle - engineer will attend site 8/1/10 --------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01361

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 07/01/2010 17:53