Wednesday, April 28, 2010

Broadband Incident Report : : NEWPORT : PARTIAL LOSS OF SERVICE : Reference 12125 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12125   Issue : 1  
  Detected Date: 28/04/2010   Detected Time: 21:58  
  Start Date: 28/04/2010   Start Time: 21:20  
  Anticipated Clear Date: 28/04/2010   Anticipated Clear Time: 23:20  
     
  Incident Headline: : NEWPORT : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Engineers are making progress towards full restoration of Service.

Details of affected end users can be found on Broadband Customer Reporting.

Further updates will be provided as soon as possible.
 
  Dialling Codes Affected:
012910149501597
 
     

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System Time Stamp: 28/04/2010 22:16

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12068 : Issue 5 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12068   Issue : 5  
  Detected Date: 28/04/2010   Detected Time: 11:52  
  Start Date: 28/04/2010   Start Time: 11:20  
  Anticipated Clear Date: 29/04/2010   Anticipated Clear Time: 10:00  
     
  Incident Headline: : CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.



Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 28/04/2010 19:45

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12068 : Issue 4 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12068   Issue : 4  
  Detected Date: 28/04/2010   Detected Time: 11:52  
  Start Date: 28/04/2010   Start Time: 11:20  
  Anticipated Clear Date: 28/04/2010   Anticipated Clear Time: 18:00  
     
  Incident Headline: : CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:


An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 28/04/2010 16:44

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12068 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12068   Issue : 3  
  Detected Date: 28/04/2010   Detected Time: 11:52  
  Start Date: 28/04/2010   Start Time: 11:20  
  Anticipated Clear Date: 28/04/2010   Anticipated Clear Time: 16:28  
     
  Incident Headline: : CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.


 
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:

An Engineer has been tasked to site.
An Engineer is now on site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 28/04/2010 15:33

Broadband Incident Report : : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12068 : Issue 2 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12068   Issue : 2  
  Detected Date: 28/04/2010   Detected Time: 11:52  
  Start Date: 28/04/2010   Start Time: 11:20  
  Anticipated Clear Date: 28/04/2010   Anticipated Clear Time: 16:00  
     
  Incident Headline: : CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
-
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 28/04/2010 14:22

Broadband Incident Report : CULBOKIE MUX 101 : DEGRADED SERVICE : Reference 12068 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12068   Issue : 1  
  Detected Date: 28/04/2010   Detected Time: 11:52  
  Start Date: 28/04/2010   Start Time: 11:20  
  Anticipated Clear Date: 28/04/2010   Anticipated Clear Time: 14:00  
     
  Incident Headline: CULBOKIE MUX 101 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.  
  Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer has been tasked to site.
Further updates will be provided as soon as possible.

 
  Dialling Codes Affected:
01349
 
     

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System Time Stamp: 28/04/2010 12:32

Broadband Incident Report : : ABERDEEN MUX 301 : LOSS OF SERVICE : Reference 12048 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12048   Issue : FINAL  
  Detected Date: 28/04/2010   Detected Time: 10:29  
  Start Date: 28/04/2010   Start Time: 10:29  
  Actual Clear Date: 28/04/2010   Actual Clear Time: 11:50  
     
  Incident Headline: : ABERDEEN MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Service has been restored by completing a

Card Reseat

This issue may have been due to

a Hardware Failure

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0122401651
 
     

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System Time Stamp: 28/04/2010 12:23