Broadband Incident Report : TAFFS WELL MUX 101 : LOSS OF SERVICE : Reference 18790 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18790		Issue :	2
	Detected Date:	05/07/2010		Detected Time:	07:31
	Start Date:	05/07/2010		Start Time:	07:28
	Anticipated Clear Date:	05/07/2010		Anticipated Clear Time:	10:00
	Incident Headline:	TAFFS WELL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0292021 0292033 0292040 0292081

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System Time Stamp: 05/07/2010 08:06

Broadband Incident Report : TAFFS WELL MUX 101 : LOSS OF SERVICE : Reference 18790 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18790		Issue :	1
	Detected Date:	05/07/2010		Detected Time:	07:31
	Start Date:	05/07/2010		Start Time:	07:28
	Anticipated Clear Date:	05/07/2010		Anticipated Clear Time:	09:28
	Incident Headline:	TAFFS WELL MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0292021 0292033 0292040 0292081

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System Time Stamp: 05/07/2010 07:41

Broadband Incident Report : : MANCHESTER : PARTIAL LOSS OF SERVICE : Reference 18755 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18755		Issue :	FINAL
	Detected Date:	04/07/2010		Detected Time:	19:09
	Start Date:	04/07/2010		Start Time:	18:58
	Actual Clear Date:	04/07/2010		Actual Clear Time:	22:02
	Incident Headline:	: MANCHESTER : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01204 01244 01253 01254 01257 01260 01270 01274 01282 01283 01286 01422 01477 01484 01492 015122 015123 015125 015128 015129 015133 015134 015142 015147 015148 015149 015170 015172 015173 01524 01530 01535 01606 016120 016121 016122 016123 016124 016125 016127 016128 016129 016130 016133 016134 016135 016140 016142 016143 016144 016145 016147 016148 016149 016161 016162 016165 016166 016170 016171 016172 016174 016175 016177 016179 016183 016186 016188 016190 016195 016196 016197 016198 01625 01642 01663 01678 01691 01704 01706 01745 01756 01772 01782 01785 01824 01827 01889 019138 01925 01928 01943 01952 01977 01978 01995 05600 LLEM0 LLLC0 LLLV0 LLMR0 LLMY0 LLWM0 LLWN0 To Fo

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System Time Stamp: 05/07/2010 00:04

Broadband Incident Report : : MANCHESTER : PARTIAL LOSS OF SERVICE : Reference 18755 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18755		Issue :	3
	Detected Date:	04/07/2010		Detected Time:	19:09
	Start Date:	04/07/2010		Start Time:	18:58
	Anticipated Clear Date:	04/07/2010		Anticipated Clear Time:	23:30
	Incident Headline:	: MANCHESTER : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01204 01244 01253 01254 01257 01260 01270 01274 01282 01283 01286 01422 01477 01484 01492 015122 015123 015125 015128 015129 015133 015134 015142 015147 015148 015149 015170 015172 015173 01524 01530 01535 01606 016120 016121 016122 016123 016124 016125 016127 016128 016129 016130 016133 016134 016135 016140 016142 016143 016144 016145 016147 016148 016149 016161 016162 016165 016166 016170 016171 016172 016174 016175 016177 016179 016183 016186 016188 016190 016195 016196 016197 016198 01625 01642 01663 01678 01691 01704 01706 01745 01756 01772 01782 01785 01824 01827 01889 019138 01925 01928 01943 01952 01977 01978 01995 05600 LLEM0 LLLC0 LLLV0 LLMR0 LLMY0 LLWM0 LLWN0 To Fo

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System Time Stamp: 04/07/2010 22:30

Broadband Incident Report : : MANCHESTER : PARTIAL LOSS OF SERVICE : Reference 18755 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18755		Issue :	2
	Detected Date:	04/07/2010		Detected Time:	19:09
	Start Date:	04/07/2010		Start Time:	18:58
	Anticipated Clear Date:	04/07/2010		Anticipated Clear Time:	21:16
	Incident Headline:	: MANCHESTER : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01204 01244 01253 01254 01257 01260 01270 01274 01282 01283 01286 01422 01477 01484 01492 015122 015123 015125 015128 015129 015133 015134 015142 015147 015148 015149 015170 015172 015173 01524 01530 01535 01606 016120 016121 016122 016123 016124 016125 016127 016128 016129 016130 016133 016134 016135 016140 016142 016143 016144 016145 016147 016148 016149 016161 016162 016165 016166 016170 016171 016172 016174 016175 016177 016179 016183 016186 016188 016190 016195 016196 016197 016198 01625 01642 01663 01678 01691 01704 01706 01745 01756 01772 01782 01785 01824 01827 01889 019138 01925 01928 01943 01952 01977 01978 01995 05600 LLEM0 LLLC0 LLLV0 LLMR0 LLMY0 LLWM0 LLWN0 To Fo

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System Time Stamp: 04/07/2010 20:22

Broadband Incident Report : : MANCHESTER : PARTIAL LOSS OF SERVICE : Reference 18755 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18755		Issue :	1
	Detected Date:	04/07/2010		Detected Time:	19:09
	Start Date:	04/07/2010		Start Time:	18:58
	Anticipated Clear Date:	04/07/2010		Anticipated Clear Time:	20:58
	Incident Headline:	: MANCHESTER : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01204 01244 01253 01254 01257 01260 01270 01274 01282 01283 01286 01422 01477 01484 01492 015122 015123 015125 015128 015129 015133 015134 015142 015147 015148 015149 015170 015172 015173 01524 01530 01535 01606 016120 016121 016122 016123 016124 016125 016127 016128 016129 016130 016133 016134 016135 016140 016142 016143 016144 016145 016147 016148 016149 016161 016162 016165 016166 016170 016171 016172 016174 016175 016177 016179 016183 016186 016188 016190 016195 016196 016197 016198 01625 01642 01663 01678 01691 01704 01706 01745 01756 01772 01782 01785 01824 01827 01889 019138 01925 01928 01943 01952 01977 01978 01995 05600 LLEM0 LLLC0 LLLV0 LLMR0 LLMY0 LLWM0 LLWN0 To Fo

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System Time Stamp: 04/07/2010 19:35

Broadband Incident Report : : WILLESDEN MUX 4 AND KENSAL GREEN MUX 101 : LOSS OF SERVICE : Reference 18741 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18741		Issue :	FINAL
	Detected Date:	04/07/2010		Detected Time:	12:13
	Start Date:	04/07/2010		Start Time:	12:10
	Actual Clear Date:	04/07/2010		Actual Clear Time:	17:51
	Incident Headline:	: WILLESDEN MUX 4 AND KENSAL GREEN MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203181 0203235 0208141 0208451 0208459 0208830 0208932 0208933 0208960 0208962 0208964 0208968 0208969 0208960

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System Time Stamp: 04/07/2010 17:59