Broadband Incident Report : : COWDEN MUX 101 : LOSS OF SERVICE : Reference 18010 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18010		Issue :	1
	Detected Date:	24/05/2012		Detected Time:	12:13
	Start Date:	24/05/2012		Start Time:	12:02
	Anticipated Clear Date:	24/05/2012		Anticipated Clear Time:	14:02
	Next Update Date:	24/05/2012		Next Update Time:	13:30
	Incident Headline:	: COWDEN MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01342

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : INTERMITTENT LOSS OF SERVICE : Reference 17944 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17944		Issue :	3
	Detected Date:	24/05/2012		Detected Time:	00:33
	Start Date:	24/05/2012		Start Time:	00:28
	Anticipated Clear Date:	24/05/2012		Anticipated Clear Time:	17:00
	Next Update Date:	24/05/2012		Next Update Time:	14:00
	Incident Headline:	: LERWICK NODE 12021 : INTERMITTENT LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : INTERMITTENT LOSS OF SERVICE : Reference 17944 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17944		Issue :	2
	Detected Date:	24/05/2012		Detected Time:	00:33
	Start Date:	24/05/2012		Start Time:	00:28
	Anticipated Clear Date:	24/05/2012		Anticipated Clear Time:	10:00
	Next Update Date:	24/05/2012		Next Update Time:	07:35
	Incident Headline:	: LERWICK NODE 12021 : INTERMITTENT LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 07:35
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LERWICK NODE 12021 : INTERMITTENT LOSS OF SERVICE : Reference 17944 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17944		Issue :	1
	Detected Date:	24/05/2012		Detected Time:	00:33
	Start Date:	24/05/2012		Start Time:	00:28
	Anticipated Clear Date:	24/05/2012		Anticipated Clear Time:	07:00
	Next Update Date:	24/05/2012		Next Update Time:	01:33
	Incident Headline:	: LERWICK NODE 12021 : INTERMITTENT LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 03:15
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 17740 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17740		Issue :	FINAL
	Detected Date:	23/05/2012		Detected Time:	03:19
	Start Date:	23/05/2012		Start Time:	03:19
	Actual Clear Date:	23/05/2012		Actual Clear Time:	08:15
	Incident Headline:	: ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 08:15 by completing a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01223 01245 01263 01284 01303 01328 01362 01376 01394 01424 01473 01502 01580 01603 01622 01638 01702 01708 01732 01787 01797 01825 01953 01986 01992 0203069 0207001 0207005 0207068 0207093 0207165 0207234 0207357 0207378 0207403 0207407 0207510 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987 0208523 0208531
	Duration:	0 days 04 hours 56 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 17740 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17740		Issue :	5
	Detected Date:	23/05/2012		Detected Time:	03:19
	Start Date:	23/05/2012		Start Time:	03:19
	Anticipated Clear Date:	23/05/2012		Anticipated Clear Time:	10:30
	Next Update Date:	23/05/2012		Next Update Time:	09:15
	Incident Headline:	: ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is awaiting delivery of replacement hardware.
	Dialling Codes Affected:	01223 01245 01263 01284 01303 01328 01362 01376 01394 01424 01473 01502 01580 01603 01622 01638 01702 01708 01732 01787 01797 01825 01953 01986 01992 0203069 0207001 0207005 0207068 0207093 0207165 0207234 0207357 0207378 0207403 0207407 0207510 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987 0208523 0208531

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE : Reference 17740 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17740		Issue :	4
	Detected Date:	23/05/2012		Detected Time:	03:19
	Start Date:	23/05/2012		Start Time:	03:19
	Anticipated Clear Date:	23/05/2012		Anticipated Clear Time:	08:00
	Next Update Date:	23/05/2012		Next Update Time:	07:45
	Incident Headline:	: ILFORD NODE 09223 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Delivery of hardware delayed Revised ETA 06:45.
	Dialling Codes Affected:	01223 01245 01263 01284 01303 01328 01362 01376 01394 01424 01473 01502 01580 01603 01622 01638 01702 01708 01732 01787 01797 01825 01953 01986 01992 0203069 0207001 0207005 0207068 0207093 0207165 0207234 0207357 0207378 0207403 0207407 0207510 0207515 0207517 0207531 0207536 0207537 0207538 0207719 0207987 0208523 0208531

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.