Broadband Incident Report : STOKE NODE 100004 : DEGRADED SERVICE : Reference 43935 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43935		Issue :	1
	Detected Date:	18/12/2012		Detected Time:	16:21
	Start Date:	18/12/2012		Start Time:	16:21
	Anticipated Clear Date:	18/12/2012		Anticipated Clear Time:	18:21
	Next Update Date:	18/12/2012		Next Update Time:	17:23
	Incident Headline:	STOKE NODE 100004 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Next update will be at 17.25
	Dialling Codes Affected:	01270 01782 01889 01922 LLCM0 01782 01889 01922

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10124 : PARTIAL DEGRADED SERVICE : Reference 43903 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43903		Issue :	4
	Detected Date:	18/12/2012		Detected Time:	12:46
	Start Date:	18/12/2012		Start Time:	12:46
	Anticipated Clear Date:	18/12/2012		Anticipated Clear Time:	18:45
	Next Update Date:	18/12/2012		Next Update Time:	17:30
	Incident Headline:	: BIRMINGHAM NODE 10124 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Technical service have now been engaged to investigate further into this complex fault. Next update will be at 17:30
	Dialling Codes Affected:	01158 01159 012162 012166 01242 01283 01452 01455 01525 01554 01636 01675 01782 0292030 0292033 0292040 0292055 0292056 0292057

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10124 : PARTIAL DEGRADED SERVICE : Reference 43903 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43903		Issue :	3
	Detected Date:	18/12/2012		Detected Time:	12:46
	Start Date:	18/12/2012		Start Time:	12:46
	Anticipated Clear Date:	18/12/2012		Anticipated Clear Time:	16:45
	Next Update Date:	18/12/2012		Next Update Time:	15:20
	Incident Headline:	: BIRMINGHAM NODE 10124 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Additional impact has been identified by operational teams. Fault correlation and localisation activities are currently in progress.
	Dialling Codes Affected:	01158 01159 012162 012166 01242 01283 01452 01455 01525 01554 01636 01675 01782 0292030 0292033 0292040 0292055 0292056 0292057

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10124 : PARTIAL DEGRADED SERVICE : Reference 43903 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43903		Issue :	2
	Detected Date:	18/12/2012		Detected Time:	12:46
	Start Date:	18/12/2012		Start Time:	12:46
	Anticipated Clear Date:	18/12/2012		Anticipated Clear Time:	14:54
	Next Update Date:	18/12/2012		Next Update Time:	15:20
	Incident Headline:	: BIRMINGHAM NODE 10124 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Degraded internet services for 654 broadband end-users.
	Dialling Codes Affected:	01242 01455 01554 01782

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10124 : PARTIAL DEGRADED SERVICE : Reference 43903 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43903		Issue :	1
	Detected Date:	18/12/2012		Detected Time:	12:46
	Start Date:	18/12/2012		Start Time:	12:46
	Anticipated Clear Date:	18/12/2012		Anticipated Clear Time:	14:54
	Next Update Date:	18/12/2012		Next Update Time:	13:54
	Incident Headline:	: BIRMINGHAM NODE 10124 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational team are carrying out initial remote diagnosis.
	Dialling Codes Affected:	01242 01455 01554 01782

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ESR15 BIRMINGHAM 6 : LOSS OF SERVICE : Reference 43782 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43782		Issue :	INITIAL/FINAL
	Detected Date:	17/12/2012		Detected Time:	01:43
	Start Date:	17/12/2012		Start Time:	01:38
	Actual Clear Date:	17/12/2012		Actual Clear Time:	01:40
	Incident Headline:	: ESR15 BIRMINGHAM 6 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Loss of service to 2000 end users for 2 minutes. Service restored at 01:40 after a card reload at Bimingham. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:
	Duration:	0 days 00 hours 02 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CORFE CASTLE MUX 101 : LOSS OF SERVICE : Reference 43769 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43769		Issue :	FINAL
	Detected Date:	16/12/2012		Detected Time:	22:57
	Start Date:	16/12/2012		Start Time:	22:53
	Actual Clear Date:	16/12/2012		Actual Clear Time:	23:13
	Incident Headline:	: CORFE CASTLE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was automatically restored at 23:13 This was due to a transmission failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01305 01929
	Duration:	0 days 00 hours 20 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.