Broadband Incident Report : LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE : Reference 5688 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5688		Issue :	FINAL
	Detected Date:	18/01/2013		Detected Time:	14:34
	Start Date:	18/01/2013		Start Time:	14:27
	Actual Clear Date:	18/01/2013		Actual Clear Time:	21:10
	Incident Headline:	LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 21:10 after damaged fibres were repaired. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01546
	Duration:	0 days 06 hours 43 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE : Reference 5688 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5688		Issue :	4
	Detected Date:	18/01/2013		Detected Time:	14:34
	Start Date:	18/01/2013		Start Time:	14:27
	Anticipated Clear Date:	19/01/2013		Anticipated Clear Time:	05:00
	Next Update Date:	19/01/2013		Next Update Time:	03:00
	Incident Headline:	: LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Openreach forward control point manager is onsite along with a full engineering team. The damage has been located and work is underway to pull slack cable from a manhole to re-joint. They are unable to supply an estimated time for completion. Priority circuits have been identified and passed to the field.
	Dialling Codes Affected:	01546

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE : Reference 5688 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5688		Issue :	3
	Detected Date:	18/01/2013		Detected Time:	14:34
	Start Date:	18/01/2013		Start Time:	14:27
	Anticipated Clear Date:	18/01/2013		Anticipated Clear Time:	23:04
	Next Update Date:	18/01/2013		Next Update Time:	19:00
	Incident Headline:	: LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The root cause of this incident has been identified as being the Perth  Stirling No5 fibre cable, and the management of which is being managed IMT5679/12. Openreach have been engaged, but the customer service outage will be protracted. Operational teams will investigate potential make good options to restore service. Next update will be at 19:00 or sooner if significant progress made.
	Dialling Codes Affected:	01546

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WASHINGTON MSAN 303 : LOSS OF SERVICE : Reference 3651 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3651		Issue :	FINAL
	Detected Date:	16/01/2013		Detected Time:	09:32
	Start Date:	16/01/2013		Start Time:	09:27
	Actual Clear Date:	16/01/2013		Actual Clear Time:	11:54
	Incident Headline:	WASHINGTON MSAN 303 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 11:54 following some missing cross connects re applied on the transmission system at Washington. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	019141 019143 019145 019149
	Duration:	0 days 02 hours 27 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WASHINGTON MSAN 303 : LOSS OF SERVICE : Reference 3651 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3651		Issue :	2
	Detected Date:	16/01/2013		Detected Time:	09:32
	Start Date:	16/01/2013		Start Time:	09:27
	Anticipated Clear Date:	16/01/2013		Anticipated Clear Time:	14:00
	Next Update Date:	16/01/2013		Next Update Time:	13:30
	Incident Headline:	WASHINGTON MSAN 303 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The operational team are cooping with the transmission team. Next update will be at 13:30 or sooner if significant progress made.
	Dialling Codes Affected:	019141 019143 019145 019149

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WASHINGTON MSAN 303 : LOSS OF SERVICE : Reference 3651 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3651		Issue :	1
	Detected Date:	16/01/2013		Detected Time:	09:32
	Start Date:	16/01/2013		Start Time:	09:27
	Anticipated Clear Date:	16/01/2013		Anticipated Clear Time:	11:45
	Next Update Date:	16/01/2013		Next Update Time:	11:30
	Incident Headline:	WASHINGTON MSAN 303 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of Broadband service affecting 279 end users. Completing initial diagnostics. Next update will be at 11:30.
	Dialling Codes Affected:	019141 019143 019145 019149

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BATH NODE 11005 : PARTIAL DEGRADED SERVICE : Reference 3103 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3103		Issue :	FINAL
	Detected Date:	15/01/2013		Detected Time:	14:32
	Start Date:	15/01/2013		Start Time:	14:30
	Actual Clear Date:	15/01/2013		Actual Clear Time:	15:15
	Incident Headline:	: BATH NODE 11005 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 15:15; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01179 01225 01249 01380 01761 01179 01225 01249 01380
	Duration:	0 days 00 hours 45 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.