Broadband Incident Report : : LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE : Reference 5688 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5688		Issue :	3
	Detected Date:	18/01/2013		Detected Time:	14:34
	Start Date:	18/01/2013		Start Time:	14:27
	Anticipated Clear Date:	18/01/2013		Anticipated Clear Time:	23:04
	Next Update Date:	18/01/2013		Next Update Time:	19:00
	Incident Headline:	: LOCHGILPHEAD MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The root cause of this incident has been identified as being the Perth  Stirling No5 fibre cable, and the management of which is being managed IMT5679/12. Openreach have been engaged, but the customer service outage will be protracted. Operational teams will investigate potential make good options to restore service. Next update will be at 19:00 or sooner if significant progress made.
	Dialling Codes Affected:	01546

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.