Broadband Incident Report : : FULMER MUX 302 : LOSS OF SERVICE : Reference 29905 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29905		Issue :	2
	Detected Date:	12/07/2013		Detected Time:	18:24
	Start Date:	12/07/2013		Start Time:	18:20
	Anticipated Clear Date:	12/07/2013		Anticipated Clear Time:	22:25
	Next Update Date:	12/07/2013		Next Update Time:	21:30
	Incident Headline:	: FULMER MUX 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause suspected to be a Transmission failure in the Reading area, although this has not been confirmed. An engineer has been tasked to site and spares ordered should they be required. ETAs unknown at present.
	Dialling Codes Affected:	01753

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FULMER MUX 302 : LOSS OF SERVICE : Reference 29905 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29905		Issue :	1
	Detected Date:	12/07/2013		Detected Time:	18:24
	Start Date:	12/07/2013		Start Time:	18:20
	Anticipated Clear Date:	12/07/2013		Anticipated Clear Time:	22:25
	Next Update Date:	12/07/2013		Next Update Time:	19:45
	Incident Headline:	: FULMER MUX 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Root cause and estimated time of repair is not known at present. Completing initial diagnostics.
	Dialling Codes Affected:	01753

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : REARSBY MUX 301 : DEGRADED SERVICE : Reference 29538 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29538		Issue :	FINAL
	Detected Date:	10/07/2013		Detected Time:	09:14
	Start Date:	10/07/2013		Start Time:	09:14
	Actual Clear Date:	10/07/2013		Actual Clear Time:	14:21
	Incident Headline:	: REARSBY MUX 301 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 14:21 after connectors and an internal cable was replaced at Leicester ATM node. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01664
	Duration:	0 days 05 hours 07 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : REARSBY MUX 301 : DEGRADED SERVICE : Reference 29538 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29538		Issue :	3
	Detected Date:	10/07/2013		Detected Time:	09:14
	Start Date:	10/07/2013		Start Time:	09:14
	Anticipated Clear Date:	10/07/2013		Anticipated Clear Time:	15:26
	Next Update Date:	10/07/2013		Next Update Time:	14:20
	Incident Headline:	: REARSBY MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer is on site to investigate cause of the failure. Root cause and estimated time of repair is not known at present. Next update 14:20
	Dialling Codes Affected:	01664

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : REARSBY MUX 301 : DEGRADED SERVICE : Reference 29538 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29538		Issue :	2
	Detected Date:	10/07/2013		Detected Time:	09:14
	Start Date:	10/07/2013		Start Time:	09:14
	Anticipated Clear Date:	10/07/2013		Anticipated Clear Time:	13:21
	Next Update Date:	10/07/2013		Next Update Time:	12:15
	Incident Headline:	: REARSBY MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer tasked to site to investigate cause of the failure, ETA unknown at present. Root cause and estimated time of repair is not known at present. Next update 12:15. .
	Dialling Codes Affected:	01664

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : REARSBY MUX 301 : DEGRADED SERVICE : Reference 29538 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29538		Issue :	1
	Detected Date:	10/07/2013		Detected Time:	09:14
	Start Date:	10/07/2013		Start Time:	09:14
	Anticipated Clear Date:	10/07/2013		Anticipated Clear Time:	11:20
	Next Update Date:	10/07/2013		Next Update Time:	10:20
	Incident Headline:	: REARSBY MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 11:00 .
	Dialling Codes Affected:	01664

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CANTERBURY NODE 08012 : PARTIAL DEGRADED SERVICE : Reference 29417 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	29417		Issue :	FINAL
	Detected Date:	10/07/2013		Detected Time:	02:59
	Start Date:	10/07/2013		Start Time:	02:57
	Actual Clear Date:	10/07/2013		Actual Clear Time:	05:19
	Incident Headline:	: CANTERBURY NODE 08012 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 05:19 by hardware re seat at Canterbury. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01227 01303 01304 01795 01843 01303 01304 01795
	Duration:	0 days 02 hours 22 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.