Broadband Incident Report : : WEST MIDLANDS : PARTIAL LOSS OF SERVICE : Reference 30246 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30246		Issue :	FINAL
	Detected Date:	15/07/2013		Detected Time:	12:42
	Start Date:	15/07/2013		Start Time:	12:42
	Actual Clear Date:	15/07/2013		Actual Clear Time:	16:12
	Incident Headline:	: WEST MIDLANDS : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 16:12 after a card reseat on transmission equipment in Kidderminster. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01299 01527 01562 01785 01905 01952 01527 01562 01785
	Duration:	0 days 03 hours 30 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST MIDLANDS : PARTIAL LOSS OF SERVICE : Reference 30246 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30246		Issue :	2
	Detected Date:	15/07/2013		Detected Time:	12:42
	Start Date:	15/07/2013		Start Time:	12:42
	Anticipated Clear Date:	15/07/2013		Anticipated Clear Time:	16:37
	Next Update Date:	15/07/2013		Next Update Time:	16:37
	Incident Headline:	: WEST MIDLANDS : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is now on site investigating the transmission fault causing this fault. Next update will be at 17:30
	Dialling Codes Affected:	01299 01527 01562 01785 01905 01952 01527 01562 01785

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WEST MIDLANDS : PARTIAL LOSS OF SERVICE : Reference 30246 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30246		Issue :	1
	Detected Date:	15/07/2013		Detected Time:	12:42
	Start Date:	15/07/2013		Start Time:	12:42
	Anticipated Clear Date:	15/07/2013		Anticipated Clear Time:	16:00
	Next Update Date:	15/07/2013		Next Update Time:	15:45
	Incident Headline:	: WEST MIDLANDS : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Issue has been identified to be MSH transmission. Transmission team are aware and investigating. Root cause and estimated time of repair is not known at present.
	Dialling Codes Affected:	01299 01527 01562 01785 01905 01952 01527 01562 01785

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 30214 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30214		Issue :	FINAL
	Detected Date:	15/07/2013		Detected Time:	09:18
	Start Date:	15/07/2013		Start Time:	09:18
	Actual Clear Date:	15/07/2013		Actual Clear Time:	12:44
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service restored at 12:44 by hardware change at Burgh on Bain BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01507
	Duration:	0 days 03 hours 26 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 30214 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30214		Issue :	3
	Detected Date:	15/07/2013		Detected Time:	09:18
	Start Date:	15/07/2013		Start Time:	09:18
	Anticipated Clear Date:	15/07/2013		Anticipated Clear Time:	14:00
	Next Update Date:	15/07/2013		Next Update Time:	14:00
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer on site liaising with the operational team. Spare not found on site and is being chased with stores. Estimated time of repair is unknown. Next update will be at 14:00.
	Dialling Codes Affected:	01507

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH 7 EDGE ROUTE SWITCH 32 : DEGRADED SERVICE : Reference 30231 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30231		Issue :	1
	Detected Date:	15/07/2013		Detected Time:	10:43
	Start Date:	15/07/2013		Start Time:	10:43
	Anticipated Clear Date:	15/07/2013		Anticipated Clear Time:	12:50
	Next Update Date:	15/07/2013		Next Update Time:	12:50
	Incident Headline:	: EDINBURGH 7 EDGE ROUTE SWITCH 32 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair is not known at present. The next update will be at 12:50.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE : Reference 30214 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	30214		Issue :	2
	Detected Date:	15/07/2013		Detected Time:	09:18
	Start Date:	15/07/2013		Start Time:	09:18
	Anticipated Clear Date:	15/07/2013		Anticipated Clear Time:	13:18
	Next Update Date:	15/07/2013		Next Update Time:	12:30
	Incident Headline:	: BURGH-ON-BAIN MUX 001 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer tasked to site. ETA unknown at present. Spares ordered and should arrive by 11:25. Cause of the incident is unconfirmed at present. Estimated time of repair is unknown. Next update will be at 12:30.
	Dialling Codes Affected:	01507

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.